Inside Sales Pro - Customer-Focused with Commissions

Value Windows & Doors; Duarte (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Value Windows & Doors is hiring an Inside Sales Representative to deliver superior customer service and act as the primary contact for assigned customers, including homeowners, contractors, and dealers.

You will collaborate with Sales leadership, process orders, educate customers on products, and support fulfillment with production, credit, and delivery teams. Weekend availability may be required.

Qualifications

• 2+ years of experience in inside sales, retail sales, and/or call center utilizing an enterprise system.
• Manufacturing industry experience preferred.
• Window/Millwork knowledge is a plus, but not required.
• Experience reading CAD drawings preferred, but not required.
• Relevant experience coordinating and collaborating with multiple departments.
• Proficiency in Microsoft Suite applications.
• Basic understanding of the sales administration process.
• Strong analytical, organizational, and problem-solving skills.
• Effective communication skills, both written and verbal.
• Basic knowledge of residential building codes.
• Ability to read and interpret plan sets for single-family homes, ADUs, duplexes, and residential structures up to two stories.
• Proficiency in basic mathematics, including fractions, arithmetic, and geometry, for accurate measurement and calculation in sales activities.
• Weekend availability, as required by customer demand and business needs.

Responsibilities

• Provide an accurate and timely response to customer inquiries through various channels of communication.
• Partner with the Sales Manager and Sales Account Manager(s) to provide prompt solutions to customer inquiries and concerns.
• Take Off Order Entry, Corrections, Version Tracking and Record Keeping.
• Act as the technical expert to educate customers on Value Windows & Doors products.
• Support the order fulfillment process by working extensively with production personnel, credit, and delivery team members.
• Make outbound calls to targeted customers with a focus to strengthen customer relationship.
• Process and review orders and requests received in an accurate and timely fashion.
• Provide system generated quotations to all customers.
• Report on competitor pricing when available.
• Communicate with and treat all departments, company personnel, and customers with courtesy, integrity, respect, and professionalism.
• Adhere to all facets of ethical policies and procedures.
• Provide a detailed report of quotes not converted into actual orders, when requested.
• Plan ship dates for orders.
• Other duties and special projects as the need arises.

Skills

Inside sales experience

Customer service

MS Office

Education

High School Diploma or GED

AA degree (plus)

Tools

CAD drawings

Enterprise system

Job description

Value Windows & Doors is hiring an Inside Sales Representative to deliver superior customer service and act as the primary contact for assigned customers, including homeowners, contractors, and dealers.

You will collaborate with Sales leadership, process orders, educate customers on products, and support fulfillment with production, credit, and delivery teams. Weekend availability may be required.