Inside Sales Office Assistant

Merry Maids of Gaithersburg; Silver Spring (MD); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Company car or mileage reimbursement

Job summary

Merry Maids of Gaithersburg is seeking an Inside Sales Office Assistant/Sales Coordinator to serve as the voice of the team, handling customer calls, scheduling appointments, and updating records with accuracy. The role includes payroll submission, invoicing support, and may involve some new hire paperwork.

Strong organizational and communication skills are required, with the ability to sell services over the phone.

Qualifications

• High school diploma or GED required; relevant experience in customer service preferred.
• Ability to handle high volume calls, schedule appointments, and enter data accurately.
• Familiarity with Salesforce and basic payroll/invoicing processes is a plus.

Responsibilities

• Handle high volume of customer calls for service inquiries and appointments.
• Enter customer information, schedule routes, and update records in Salesforce.
• Assist with payroll submission, accounts payable, and new hire paperwork as needed.
• Schedule sales bids and promote ancillary services over the phone.
• Provide friendly, professional service and resolve client issues.

Skills

Customer service

Data entry

Scheduling

Verbal communication

Written communication

Sales over the phone

Time management

Bilingual Spanish (a plus)

Education

High school diploma or GED

Tools

Salesforce

Job description

This position is the voice of Merry Maids. Must present a professional demeanor at all times on the phone. Provides general facilities administration support which may include data entry, system updates, and weekly payroll submission. Handles a high volume of customer calls for service inquiries and proactive quality calls with current clients. Confirms customer appointments and helps to resolve any service issues with clients. Creates and updates schedules with new customer information and provide team members with daily appointments/routes. May assist with new hire paperwork, orientation, and training. Bilingual in Spanish and English a plus but not required.

• Completes daily closeout process in the system inputting data for time spent at customers home, mileage, update customer information, weekly submission of payroll, inputs sales leads into the computer and updating accounts payable system with current invoices.
• Handles incoming new customer service inquiries and follows procedures to schedule appointments and/or price service over the phone for the client.
• Uses Salesforce to enter customer information and follow up on all customer leads.
• Handles quality service issues with existing clients.
• Creates and updates schedules with new customer information and provide team members with daily appointments/routes.
• Schedules sales bids and generates ancillary revenue through additional services such as, refrigerator, ovens, and window cleanings and laundry washing.
• Assists with new hire paperwork, orientation, and training.
• Answers phones and directs calls to appropriate party when necessary.
• Assists with distributing mail as necessary and mailing out company payables.
• Confirms customer appointments.
• Prepares laundry for the following day for teams when necessary.
• May occasionally function as a team member or solo cleaner as needed.

Inside Sales Office Assistant Sales Coordinator Education and Experience Requirements

• High school diploma/general education degree (GED) plus 2 years of customer service required

Inside Sales Office Assistant Sales Coordinator Knowledge, Skills and Abilities

• Personal time management and organizational skills
• Ability to sell appointments and service over the phone
• Verbal and written communication skills
• Dependable and adaptable to operate within a fast-paced work environment
• Ability to drive to customer homes as needed
• Ability to differentiate between variously colored cleaning products by identifying the color or product name
• Ability to define specific uses of cleaning products
• Ability to read and understand cleaning instructions indicated on customized service reports

Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids™ life!

As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team — a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training, excellent work/life balance and real opportunities for advancement.You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals– including becoming a team captain, trainer, quality assurance supervisor or manager.

We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families.

Ready to create brighter days for you and our customers?

This franchise is independently owned and operated by a Merry Maids® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.

I was referred to this position by a current employee

In addition to a flexible work schedule, being a Merry Maids team member has many benefits:

* Varies by location.

Weekly pay*

Paid training

Use of company car or paid mileage for personal vehicle*