Inside Sales - Mortgage Loan Officer

Salem Five Bank; Salem (MA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) matching

Tuition reimbursement

Employee referral program

Job summary

Salem Five Mortgage Company is seeking a Mortgage Loan Officer to originate and manage loan applications in a fast-paced market. You will assess borrower financials, pre-qualify and pre-approve, and guide clients through the loan process with guidance from processors and underwriters.

We value strong sales, negotiation, and relationship-building skills, along with proficiency in CRM systems and mortgage origination software.

Qualifications

• Bachelor's degree or equivalent experience with 1–3 years in mortgage lending preferred.
• Strong sales, negotiation, and relationship-building skills.
• Experience with CRM systems and mortgage loan origination software.

Responsibilities

• Originate applications in accordance with policy and regulatory guidelines.
• Respond to mortgage inquiries and follow up on leads.
• Analyze borrower financials and pre-qualify/pre-approve applicants.
• Collaborate with processors, underwriters, and closing teams to complete loans.

Skills

Sales

Negotiation

Communication

Relationship-building

CRM experience

Education

Bachelor's degree

1–3 years mortgage lending experience

Tools

CRM systems

Mortgage origination software

MS Office

Job description

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Salem, MA offices.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

JOB DUTIES AND RESPONSIBILITIES

• Originate applications in accordance with company policy, compliance, and regulatory guidelines.
• Respond promptly to inbound mortgage inquiries and follow up on company-generated leads.
• Conduct borrower consultations to understand financial goals and recommend appropriate loan products.
• Analyze borrower financial information, including income, assets, credit, and debt obligations.
• Pre‑qualify and pre‑approve applicants in accordance with company and regulatory guidelines.
• Maintain a consistent pipeline through proactive outbound calling, email, and text communication.
• Guide borrowers through the loan application process and collect required documentation.
• Collaborate with processors, underwriters, and closing teams to ensure timely loan completion.
• Maintain accurate records and notes within the company CRM and loan origination system.
• Leverage systems and data to follow up and follow through on perspective leads for future conversion purposes.
• Meet or exceed monthly sales, conversion, and funding goals.
• Stay current on mortgage products, industry trends, lending regulations, and compliance requirements.
• Deliver exceptional customer service and build long‑term client relationships.

EDUCATION, LICENSES And/or EXPERIENCE

Bachelor's degree (B. A.) from four‑year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.

Salem Five Mortgage Company is exempt from individual state licensing requirements for individual Mortgage Loan Officers (MLOs). Salem Five requires each Mortgage Loan Officer to be federally registered through the National Mortgage Licensing System and individual records to be in good standing.

Individual NMLS IDs renew annually.

• Active Mortgage Loan Originator (MLO) license/NMLS registration preferred (or ability to obtain).
• Minimum [1–3] years of mortgage lending, loan origination, inside sales, or financial services experience preferred.
• Strong sales, negotiation, and relationship‑building skills.
• Excellent verbal and written communication abilities.
• Ability to work in a fast‑paced, goal‑oriented environment.
• Experience with CRM systems and mortgage loan origination software.
• Knowledge of conventional, FHA and VA products is a plus.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite and digital communication tools.

Benefits/Incentives

We offer a comprehensive benefits package designed to support your well‑being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.

Salary Range

$15.00 an hour (minimum wage) plus commissions

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and sit. The employee is occasionally required to walk and reach with hands and arms. Specific vision abilities required by this job include close vision.