Inside Sales Manager

Galderma Prod Canada; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off

Annual incentive opportunities

Job summary

Galderma is seeking an Inside Sales Manager in Miami to lead and develop a team of Inside Sales Account Managers, driving outbound phone and digital sales to grow revenue and improve customer acquisition and retention.

You will oversee performance metrics, coach the team, and collaborate with marketing and operations to optimize processes and CRM usage, while ensuring alignment with budget and strategic goals.

Qualifications

• Bachelor's degree or equivalent years of directly related experience.
• 6-10 years of Inside Sales or related experience.
• 2+ years of experience leading/managing a team.
• Proven track record managing teams of five or more.
• Demonstrated experience coaching, training, leading, and developing teams.
• Skilled in goal‑setting, planning, communication, relationship building, and problem‑solving.
• Ability to manage multiple responsibilities and get others to buy in to specific goals and strategies in a fast paced, demanding environment.
• Self-reliant, highly organized with the ability to make solid business decisions.
• Proficient in Word, PowerPoint and Excel and CRM platforms.

Responsibilities

• Lead, manage, and mentor 9 ISAM team members, improving individual performance and ensuring achievement of team sales targets.
• Directly oversee day‑to‑day sales and strategic activities of designated ISAMs, driving revenue goals.
• Track KPIs, analyze sales metrics, and provide ongoing coaching and feedback for pipeline quality and performance.
• Oversee lead qualification, follow-up, and opportunity management to maintain a healthy sales funnel.
• Collaborate with marketing, sales leadership, and commercial operations to streamline processes and enhance customer experience.
• Optimize sales processes and CRM utilization to improve data accuracy and efficiency.
• Analyze expenditures to ensure budget adherence while maximizing return on sales activities.

Skills

Leadership

Coaching

Forecasting

KPI tracking

Sales strategy

Customer relationship

Problem solving

Education

Bachelor's degree or equivalent years of directly related experience

Tools

CRM platforms

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Title: Inside Sales Manager

Location: Miami, FL

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Opportunity

The Inside Sales Manager leads and develops a team of Inside Sales Account Managers (ISAMs) to drive revenue growth through outbound phone and digital sales channels. This role is responsible for team performance, pipeline management, KPI oversight, forecasting accuracy, and cross-functional collaboration to optimize customer acquisition and retention reporting to the Sr. Director of Strategic Sales and Customer Experience, this leader ensures execution of sales strategy while building a high-performance, results-driven culture.

Key Responsibilities

Team Leadership and Development (60%)

• Lead, manage, and mentor 9 ISAM team members, improving individual performance, strengthening capabilities, and ensuring consistent achievement of team sales targets.
• Directly oversee day‑to‑day sales and strategic activities of designated ISAMs, driving execution against revenue goals and ensuring alignment with organizational priorities.

Sales Performance (40%)

• Track key performance indicators (KPIs), analyze sales metrics, and provide ongoing coaching and feedback, resulting in improved pipeline quality, stronger conversion rates and increased ISAM performance.
• Oversee lead qualification, follow-up, and opportunity management to maintain healthy sales funnel and deliver accurate sales forecasts that support strategic decision-making.
• Collaborate with marketing, sales leadership, and commercial operations to streamline processes, enhance customer experience and contribute to measurable sales growth.
• Optimize sales processes and CRM utilization to increase data accuracy, improve workflow efficiency and strengthen visibility into performance trends.
• Analyze and control expenditures to ensure adherence to budgetary requirements while maximizing return on sales activities and resource allocation.

Qualifications

• Bachelor's degree or equivalent years of directly related experience
• 6-10 years of Inside Sales or related experience
• 2+ years of experience leading/managing a team
• Proven track record managing teams of five or more
• Demonstrated experience coaching, training, leading, and developing teams
• Skilled in goal‑setting, planning, communication, relationship building, and problem‑solving.
• Ability to manage multiple responsibilities and get others to buy in to specific goals and strategies in a fast paced, demanding environment
• Self-reliant, highly organized with the ability to make solid business decisions
• Proficient in Word, PowerPoint and Excel and CRM platforms

Compensation

In addition to base salary, we provide an opportunity to participate in a competitive commission plan. We offer a competitive and comprehensive benefits program including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Benefits

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer

At Galderma, you'll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehe