Inside Sales Manager

H-E Parts International; Hibbing (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

H-E Parts International is seeking an Inside Sales Manager (Customer Service Manager) in Hibbing, MN to lead component sales for the Dom-Ex group. You will coordinate pricing, manage the CSR team, and interface with procurement, operations, and global divisions to fulfill customer orders and secure profitable revenue.

The role involves upselling, analyzing competitive data, and maintaining margins and on-time deliveries while traveling to mining regions and liaising with internal departments.

Qualifications

• 4-year degree or commensurate experience preferred.
• 2-5 years’ sales experience within the industry preferred.
• Technical understanding of the product and components.
• Excellent written, verbal, and interpersonal communication skills
• Ability to maintain accurate and detailed records
• Must have intermediate/advanced computer skills in MS Office Suite (Word, Excel, Access, Outlook, PowerPoint), and Internet.
• Experience in marketing through utilization of various strategies.

Responsibilities

• Support CSR team to achieve inside sales and service objectives by proactive customer communication and follow-ups.
• Collaborate with inside and external sales teams to capture competitive information and maintain pricing, margins and deliveries.
• Assist pricing in contracts, intercompany, end-user and specialty areas.
• Interact daily with Procurement and Operations.
• Travel as required.
• Promote Dom-Ex product at mining regions and to mining operations.
• Coordinate with inventory and service groups to align flow and priorities.
• Work with global divisions to supply core components.

Skills

Communication skills

Interpersonal skills

Sales experience

Time management

Problem solving

Education

4-year degree or commensurate experience

Tools

MS Office Suite

Internet

Job description

The Inside Sales Manager (Customer Service Manager) position is responsible for component sales for the H-E Parts Dom-Ex group.

This position draws upon internal and external resources to assess price, cost, technical offering, supply chain and delivery considerations to offer company products that meet customer requirements and turn opportunities into profitable revenue.

This position works with management, Pricing and Inventory Specialists to assure that our inside sales team quotes competitive.

This position works with our customer service team in interfacing and following-up quotations and orders with customers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Achieve inside sales and service objectives by supporting the CSR team in proactively communicating with customers, soliciting new business, responding and following up on inquiries for company products, and working with internal and external departments to exploit new business and satisfy customer orders.
• Work with the inside and external sales teams to capture competitive information and coordinate the use of this data with internal departments to help ensure that competitive prices, margins and deliveries are maintained.
• Pricing specialist in charge of assisting with pricing in the following areas; contract, intercompany, end-user and specialty
• Interact with Procurement and Operations on a daily basis.
• Demonstrates a desire to progress in the company by taking initiative and assuming additional responsibilities and dependability
• Travel as required
• Conduct all activities in a safe manner, utilizing PPE and adhering to company policy and alerting others regarding potential concerns.
• Conduct outbound communications with global customers upselling H-E Parts International product offering and educating customers on product value and functionality.
• Has direct sales responsibilities related to larger component sales opportunities.
• Responsible for establishing component pricing on all parts and components sold and or sourced.
• Works closely with inventory and service groups to establish a coordinated flow and priorities through the service and warehouse areas.
• Works with other H-E global divisions to supply needed core components for their internal needs and their local customer requests.
• Travels to mining regions promoting Dom-Ex product through H-E groups and directly to mining operations.
• Implement promotions of inventory buys to keep H-E groups and customers aware of recent inventory purchases.
• Works closely with General Manager on equipment and component acquisitions to satisfy our inventory needs.
• Other duties/special projects as assigned.

DECISION MAKING :

This Position requires daily decision making that impacts all departments.

INTERNAL/EXTERNAL CONTACTS:

Position requires collaboration with department managers and current/potential customers.

QUALIFICATIONS: EDUCATION and/or EXPERIENCE:

• 4-year Degree or Commensurate Experience preferred
• 2-5 years’ sales experience within the industry preferred.
• Technical understanding of the product and components.
• Excellent written, verbal, and interpersonal communication skills
• Ability to maintain accurate and detailed records
• Must have intermediate/advanced computer skills in MS Office Suite (*MS Word, Excel, Access, Outlook, PowerPoint), and Internet.
• Experience in marketing through utilization of various strategies.

Preferred qualifications:

• Communicate effectively, both orally and in writing, with customers, co-workers, and various business contacts in a courteous and professional manner including the use of effective conflict resolution.
• Work independently and be a team player within the department and the organization.
• Exhibit exceptional organizational skills and be a problem solver.
• Work completely and accurately under time constraints and deadlines.
• Work in a fast-paced environment and prioritize multiple work assignments

PHYSICAL DEMANDS

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Buyer Planner. Reasonable accommodation can be made to enable people with disabilities to perform the essential functions of the job described. While performing the responsibilities of the Buyer Planner, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is moving throughout the office and reaches with arms and hands. Vision abilities required by this job include close vision. Work is performed primarily in a standard office setting.

• Sitting for prolonged periods of time - up to 8 hours or more per day.
• Appearance at all times must represent the company image.
• Work area may have fluorescent lighting and air conditioning.

WORK ENVIRONMENT:

It is the responsibility of every H-E Parts International employee to ensure a safe work environment. All H-E Parts International employees share the responsibility to ensure at the end of the day we return home safely to our families. Our safe work environment value surpasses all other responsibilities.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this position, the employee is regularly exposed to moving objects (materials handled and transported throughout the plant via cranes, fork trucks and other employees). The employee is frequently exposed to airborne particles. The employee is also frequently exposed to sharp and abrasive edges which may result in scrapes, cuts and bruises. The employee is occasionally exposed to humid conditions. The noise level in the work environment is usually loud.

SAFETY:

All employees must complete initial Safety Training. Employees must ensure compliance with all safety policies, procedures, and work practices established by H-E Parts International. Avoid any activity that creates or poses a serious hazard to themselves or others while working for H-E Parts International, immediately bring any safety concern to your supervisor, or others designated by departmental procedures. If any employee believes that performing an assigned work task or activity may pose a serious risk to life or health, discuss the issue immediately and directly with your supervisor. Prior to operating any equipment supplied by H-E Parts International, employees are to be adequately trained, equipped, monitored, evaluated, and guided as appropriate, to comply with established safety policies, standards, and procedures.

Nearest Major Market: Duluth MN
Nearest Secondary Market: Superior WI