Inside Sales II - Emerging Industries

Burkert USA Corporation; United States; On-site; USD 55,000 - 90,000; Full time

Job summary

Burkert USA Corporation in the United States is seeking an Inside Sales professional to manage inbound calls and emails, generate quotes, and move orders through the lifecycle, representing Burkert’s solutions to customers and coordinating with Field Sales and Technical Sales.

You will develop product knowledge, participate in trade shows and customer visits, and collaborate across departments to meet regional goals while delivering outstanding service and a positive customer experience.

Qualifications

• Bachelor degree preferred with 3–5+ years in customer service or inside sales
• Experience in manufacturing or office environment is preferred
• Proficient in Windows and Microsoft Office; SAP and CRM experience highly desirable

Responsibilities

• Answer inbound calls and emails for Inside Sales.
• Generate quotes, enter orders, create certificates, and move orders through lifecycle.
• Represent Burkert offerings to customers and coordinate with Field Sales and Technical Sales.
• Collaborate with distributors, OEMs, channel partners, and other departments to meet customer needs and regional goals.
• Develop understanding of Burkert products, markets, and applications; train to gain product knowledge.

Skills

Customer service

Inside sales

Communication

CRM

SAP

Microsoft Office

Time management

Education

Bachelor's degree

Tools

SAP ERP

CRM

Microsoft Excel

Windows

Job description

Where would you like to shape the success of your future career: At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion? Did you answer „Yes“ three times? Then it is time for us to make your acquaintance.

RESPONSIBILITIES

• Answer incoming calls and emails to the Inside Sales Department.
• Generate Quotes, order entry, certificates, etc to move orders through the lifecycle.
• Represent and coordinate Burkert’s offerings to potential and current customer base.
• Partner and liaise effectively with Field Sales, Technical Sales and others to meet customer needs, drive full cycle sales coverage and achieve regional goals.
• Collaborate and interface with other Burkert departments, distributors, OEMs and channel partners, as needed.
• Focus on a growing understanding of Burkert products, markets, applications, and distributor models.
• Develop a functional understanding of the customer’s needs as related to the Burkert products or services being sold.
• Complete rotation of training courses to gain knowledge of products, selling skills, customer relationship skills and others as needed.
• Participate in trade shows and onsite/offsite customer visits as needed.
• Other duties and responsibilities as assigned or required.

*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 10% or higher depending on region, expectation is to travel as much as necessary to support your customers.
• Education and Experience: Bachelor degree is preferred 3-5+ years of customer service and/or inside experience preferably in a manufacturing, office environment
• Skills: Proficient in Windows and Microsoft Office, including CRM Proficient using SAP Preferred Mechanical aptitude and/or knowledge of industrial products preferred Excellent interpersonal and communication skills both verbal and written. Quick learner, receptive to coaching, and collaborative. Exceptional time management, attention to detail, and follow-up skills High energy, entrepreneurial spirit, initiative-taking, and goal oriented Uncompromising commitment to driving a positive customer experience each and every interaction

In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it.

Our products and systems are invisible and indispensable at the same time. Without knowing it, we all encounter valves, sensors, controllers and customized systems made by Burkert every day: from beer, juice or dairy products to cosmetics and medicine products.

Anyone who gives free flow to ideas and always thinks that little bit further than others, needs not only a great passion for innovation, but above all courage. This quality still characterizes our company today and makes our successes possible.

Thanks to our financial independence, we can consistently pursue our strategic goals, even in uncertain times, and this creates a secure basis for the jobs in our company.