Inside Sales II

WCM White Cap Management LLC; New York (NY); On-site; USD 29,000 - 41,000; Full time

Job summary

White Cap is hiring in New York for a role focused on accurate order processing, pricing, and procurement while delivering dependable service to customers.

You will support associates and customers through transparent communication, teamwork, and a commitment to operational excellence, with regular opportunities to mentor junior staff and improve processes.

Qualifications

• HS Diploma or GED strongly preferred.
• 2–5 years of experience in sales or customer service.
• Proficient in order management systems and basic reporting tools.

Responsibilities

• Processes orders across multiple channels, ensuring accuracy and timely service.
• Manages basic pricing within guidelines to maintain margins.
• Coordinates non-stock procurement and logistics to meet needs.
• Handles payments securely (credit card, check, cash).
• Identifies stock products and recommends alternatives.
• Ensures service commitments through proactive coordination and follow-up.
• Maintains accurate records and documentation for transactions.
• Trains junior associates to promote teamwork and dependable performance.

Skills

Customer service

Procurement

Order processing

Sales experience

Education

HS Diploma or GED

Tools

Order management system

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.

Major Tasks, Responsibilities and Key Accountabilities

Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery. Manages basic pricing within established guidelines to maintain margin goals. Coordinates non-stock procurement and logistics to meet customer needs. Handles payments securely, including credit card, check, and cash transactions. Identifies stock products and recommends comparable alternatives to support customer requirements. Ensures service commitments through proactive coordination and follow-up. Maintains accurate records and documentation for transactions and procurement activities. Guides and trains junior associates to promote teamwork and dependable performance.

Nature and Scope

Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

Ability to work Monday - Friday from 7 AM - 4 PM 1 to 2 years' inside sales or customer service experience. Ability to manage procurement processes and coordinate logistics. Strong organizational skills for handling multiple priorities. Demonstrates leadership qualities through mentoring and guidance. Proficient in order management systems and basic reporting tools.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you. For New York job seekers: Pay Range $21.40-$30.00 Hourly New York law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.