Inside Sales II

Whitecap; City of Albany (NY); On-site; USD 29,000 - 41,000; Full time

Job summary

White Cap is seeking an organized orders and procurement specialist to ensure accurate order processing, pricing, and procurement while delivering dependable service to customers. You will work across channels, coordinate logistics, handle payments securely, and mentor junior associates, with a Monday–Friday 7 AM–4 PM schedule at our Albany-area operation.

Join a team focused on operational excellence and proactive communication in a business that values reliability and teamwork.

Qualifications

• HS Diploma or GED required or strongly preferred.
• 2–5 years of experience in the area of responsibility.
• Proficient in order management systems and basic reporting tools.

Responsibilities

• Process orders across multiple channels with accuracy and timely service.
• Manage pricing within guidelines to maintain margin goals.
• Coordinate non-stock procurement and logistics to meet customer needs.
• Handle payments securely (credit card, check, and cash).
• Identify stock products and suggest alternatives to support customer requirements.
• Ensure service commitments through proactive coordination and follow-up.
• Maintain records and documentation for transactions and procurement activities.
• Guide and train junior associates to promote teamwork and dependable performance.

Skills

Inside sales

Customer service

Leadership

Order management

Reporting tools

Organizational skills

Education

HS Diploma or GED

Tools

Order management systems

Reporting tools

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.

Major Tasks, Responsibilities And Key Accountabilities

• Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
• Manages basic pricing within established guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives to support customer requirements.
• Ensures service commitments through proactive coordination and follow-up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Guides and trains junior associates to promote teamwork and dependable performance.

Nature and Scope

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Education And Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

• Ability to work Monday - Friday from 7 AM - 4 PM
• 1 to 2 years' inside sales or customer service experience.
• Ability to manage procurement processes and coordinate logistics.
• Strong organizational skills for handling multiple priorities.
• Demonstrates leadership qualities through mentoring and guidance.
• Proficient in order management systems and basic reporting tools.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

For New York Job Seekers

Pay Range

$21.40-$30.00 Hourly

Functional Area

Sales

Work Type

On-Site

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affinity Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.