Inside Sales Associate I

WCM White Cap Management LLC; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

White Cap is seeking a detail-oriented associate to ensure accurate order entry, basic pricing, and secure payment handling. This role supports multiple sales channels and works with a team to meet service commitments in a fast-paced environment.

Ideal candidates have a HS Diploma or GED and 0-2 years of related experience, with strong customer service and basic computer skills for transactional tasks and product knowledge.

Qualifications

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in area of responsibility.

Responsibilities

• Process orders across multiple channels (phone, email, text, counter) accurately and promptly.
• Handle payments securely (credit card, check, cash).
• Identify stock products and recommend alternatives.
• Maintain margin goals within pricing guidelines.
• Coordinate with team to meet service commitments.

Skills

Customer service

Sales experience

Basic computer skills

Attention to detail

Clear communication

Teamwork

Education

HS Diploma or GED

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for providing dependable service through accurate order entry, basic pricing, and secure payment handling.

Major Tasks, Responsibilities and Key Accountabilities

• Processes orders across multiple channels, including phone, email, text, and counter, accurately and promptly
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives.
• Maintains margin goals within established pricing guidelines.
• Coordinates with team members to ensure service commitments are met.

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time.

Education and Experience

HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications

• Customer Service and sales experience
• Basic computer proficiency
• Strong attention to detail and accuracy in transactional tasks
• Ability to communicate clearly and professionally with customers and associates
• Basic understanding of product categories and pricing guidelines
• Demonstrates teamwork and dependability in a fast-paced environment

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.