Inside Sales I

White Cap; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

White Cap in Greensboro, NC is seeking an entry-level Sales/Order Entry associate to provide dependable service through accurate order entry, basic pricing, and secure payment handling. You will interact via phone, email, text, and in person to process orders and support customers.

You will identify products and suggest alternatives, maintain pricing guidelines, and collaborate with teammates to meet service commitments in a fast-paced environment.

Qualifications

• HS Diploma or GED strongly preferred.
• 0–2 years of experience.
• Basic computer proficiency, including data entry and email.
• Clear and professional communication across phone, email, text, and in-person interactions.
• Ability to identify products and suggest alternatives based on customer needs.
• Understanding of and ability to follow established pricing guidelines.
• Proven reliability and ability to work collaboratively in a fast-paced, team-oriented environment.

Responsibilities

• Processes orders across multiple channels, including phone, email, text, and counter, accurately and promptly.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives.
• Maintains margin goals within established pricing guidelines.
• Coordinates with team members to ensure service commitments are met.

Skills

Order entry

Pricing basics

Communication

Attention to detail

Teamwork

Customer service

Data entry

Education

HS Diploma or GED

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for providing dependable service through accurate order entry, basic pricing, and secure payment handling.

Major Tasks, Responsibilities And Key Accountabilities

• Processes orders across multiple channels, including phone, email, text, and counter, accurately and promptly
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives.
• Maintains margin goals within established pricing guidelines.
• Coordinates with team members to ensure service commitments are met.

Nature and Scope

• Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
• Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education And Experience

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in area of responsibility.

Preferred Qualifications

• Basic computer proficiency, including data entry, email, and order processing systems
• Strong attention to detail with a high level of accuracy in transactional tasks
• Clear and professional communication skills across phone, email, text, and in-person interactions
• Ability to identify products and suggest appropriate alternatives based on customer needs
• Understanding of and ability to follow established pricing guidelines
• Proven reliability and ability to work collaboratively in a fast-paced, team-oriented environment

Functional Area

Sales

Work Type

On-Site

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.