Inside Sales Dispatcher

Mr. Handyman of E. Nashville & Hendersonville; Town of Gates (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Weekly bonus

Advancement opportunities

Flexible hours

Job summary

Mr. Handyman of E. Nashville & Hendersonville in Gates, NY is seeking an Inside Sales Dispatcher to manage inbound/outbound calls, coordinate scheduling for Service Professionals, and guide customers through projects with a focus on exceptional service.

The role requires strong phone skills, problem solving, and multitasking in a fast-paced office. Competitive pay ($18–$25/hour) with weekly bonuses and opportunities for advancement.

Qualifications

• Minimum call center or office experience preferred.
• 2+ years in an office setting.
• Strong problem-solving skills and clear communication.
• Ability to pass a background check.
• Professional phone etiquette and communication skills.

Responsibilities

• Lead management and scheduling – handle inbound/outbound communications and schedule Service Professionals.
• Make recommendations and manage customer expectations throughout projects.
• Create life-long customers by delivering a consistent, excellent experience.
• Multitask effectively in a fast-paced environment.
• Stay highly organized and detail-oriented.
• Demonstrate independent work skills and problem-solving.
• Perform inside sales over the phone.
• Be a self-starter with proficient Office/Excel usage.

Skills

Lead management

Scheduling

Customer communication

Multitasking

Organization

Detail-oriented

Office software

Inside sales

Phone skills

Tools

Microsoft Office

Excel

Job description

Inside Sales Dispatcher

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

GATES, New York, 14624, US

Why You’ll Want to Join Our Team at Mr. Handyman as an Inside Sales / Dispatcher

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay $18 - $25
• Opportunity for weekly bonus
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events

Your Responsibilities as an Office Professional, Inside Sales, and Dispatching

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
• Be able to multitask
• Be highly organized and detail-oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Perform Inside Sales over the phone
• Be a self-starter
• Have computer experience with Office and Excel

Job Requirements

These are the minimum requirements for consideration for this position.

• Previous call center experience- A plus
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs, which can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.