Inside Sales & Customer Success – PCB Tech

ttmtech; San Jose (CA); On-site; USD 46,000 - 72,000; Full time

Job summary

TTM Technologies, Inc. is seeking a Customer Service Representative to maintain proactive relationships with customers, quote from drawings, and book orders to grow revenue.

You will coordinate with manufacturing and front-end engineering to resolve issues, perform accurate order entry, and track jobs from booking to release. Requirements include 3–5 years in inside sales, preferably in the PCB industry; a bachelor’s degree is preferred but not required.

Qualifications

• 3 - 5 years experience in an inside sales environment; preferably in the printed circuit board industry.
• Bachelor's degree preferred, but not required.

Responsibilities

• Quote from drawings or information supplied by customers to adequately book orders
• Establish and maintain standard pricing levels at quotation
• Negotiate and follow up on sales quotations to secure and book job orders
• Address, resolve and communicate customer issues concerning manufacturability of products
• Complete error free order entry into pre-established software and systems
• Track job orders from booking to product release
• Understand and maintain database of records for backlog reconciliation
• Efficiently resolve issues with front end engineering to ensure product releases are accurate and timely
• Communicate with manufacturing departments to resolve on time delivery and quality issues
• Maintain complete and accurate customer contact information
• Set forth to meet and achieve daily goals
• Responsible for providing and interpreting reports on sales activities and objective measurements
• Develop, solicit and generate new customer accounts
• Develop and maintain an organized work area
• Balance workload to meet goals

Skills

Inside sales experience

Customer service

English communication

Multitasking

Cross-functional coordination

Education

Bachelor's degree preferred

Job description

TTM Technologies, Inc. is seeking a Customer Service Representative to maintain proactive relationships with customers, quote from drawings, and book orders to grow revenue.

You will coordinate with manufacturing and front-end engineering to resolve issues, perform accurate order entry, and track jobs from booking to release. Requirements include 3–5 years in inside sales, preferably in the PCB industry; a bachelor’s degree is preferred but not required.