Inside Sales & Customer Success Leader

Ake Safety Equipment LLC; Rochester (MN); On-site; USD 52,000 - 68,000; Full time

Job summary

AKE Safety Equipment LLC in Rochester, MN seeks an Inside Sales & Customer Success Representative to lead collaboration with regional sales reps and customers. The role emphasizes responsive service, problem solving, and driving revenue growth through proactive follow-up and referrals.

The candidate will own orders, RMAs, and customer records, and work with multiple departments to enhance processes and the customer experience. A creative, adaptive, and growth-oriented mindset is required.

Qualifications

• Strong problem-solving, analytical, and critical-thinking skills with the ability to investigate issues and develop practical solutions.
• Growth-oriented and accountable, with the drive to own results rather than simply complete tasks.
• Strong planning, organization, tracking, and follow-through.
• Highly detail-oriented with the ability to manage multiple priorities accurately.
• Excellent communication, customer service, and sales skills.
• Technologically capable and comfortable learning and using CRM, business, and operational systems.
• Self-directed, resourceful, and willing to bring forward new ideas and challenge inefficient processes.
• Able to recognize problems, take ownership, and drive solutions to completion.

Responsibilities

• Deliver responsive, professional customer service; understand needs, solve problems, de-escalate concerns, and drive issues through to resolution.
• Own and achieve individual sales goals, including year-over-year growth, through proactive customer follow-up, refill sales, new product sales, and identifying customer needs.
• Plan, prioritize, and track sales activities and results; analyze performance and adjust strategy to stay on goal.
• Notice when something is off, investigate the cause, and take ownership of developing and driving the solution.
• Identify customer, sales, or process trends and bring forward ideas to improve results, efficiency, and the customer experience.
• Accurately manage orders, RMAs, customer records, serial numbers, registration cards, lost package claims, NPS, and required reporting.
• Work effectively across departments to resolve issues, facilitate orders, and improve processes.

Skills

Problem solving

Analytical thinking

Critical thinking

Planning & organizing

Attention to detail

Communication

Customer service

Sales skills

CRM knowledge

Self-motivation

Process improvement

Education

Bachelor's degree in business, Marketing, Communications, or related field

Tools

Salesforce

Fishbowl

Job description

AKE Safety Equipment LLC in Rochester, MN seeks an Inside Sales & Customer Success Representative to lead collaboration with regional sales reps and customers. The role emphasizes responsive service, problem solving, and driving revenue growth through proactive follow-up and referrals.

The candidate will own orders, RMAs, and customer records, and work with multiple departments to enhance processes and the customer experience. A creative, adaptive, and growth-oriented mindset is required.