Inside Sales & Customer Success Lead

AKE Safety Equipment; Rochester (MN); On-site; USD 50,000 - 75,000; Full time

Job summary

AKE Safety Equipment is seeking an Inside Sales & Customer Success Representative to lead the department, coordinating with regionally based sales reps and customers. This role emphasizes creativity, adaptability, and keeping the business moving forward.

You will deliver responsive service, drive sales growth through follow-up, process orders, RMAs, and reporting, and work across departments to improve efficiency and the customer experience.

Qualifications

• Strong problem-solving and analytical skills with ability to de-escalate and resolve issues.
• Growth-oriented and accountable; own results.
• Excellent communication and customer service skills.
• Experience with CRM/order-management systems.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Deliver responsive, professional customer service; understand needs, solve problems, de-escalate concerns, and drive issues through to resolution
• Own and achieve individual sales goals, including year-over-year growth, through proactive customer follow-up, refill sales, new product sales, and identifying customer needs
• Plan, prioritize, and track sales activities and results; analyze performance and adjust strategy to stay on goal
• Notice when something is off, investigate the cause, and take ownership of developing and driving the solution
• Identify customer, sales, or process trends and bring forward ideas to improve results, efficiency, and the customer experience
• Accurately manage orders, RMAs, customer records, serial numbers, registration cards, lost package claims, NPS, and required reporting
• Work effectively across departments to resolve issues, facilitate orders, and improve processes

Skills

Problem solving

Analytical thinking

Communication

Customer service

Sales skills

CRM systems

Multi-tasking

Attention to detail

Education

Bachelor’s degree in business, Marketing, Communications, or a related field

Tools

Salesforce

Fishbowl

Job description

AKE Safety Equipment is seeking an Inside Sales & Customer Success Representative to lead the department, coordinating with regionally based sales reps and customers. This role emphasizes creativity, adaptability, and keeping the business moving forward.

You will deliver responsive service, drive sales growth through follow-up, process orders, RMAs, and reporting, and work across departments to improve efficiency and the customer experience.