Customer Experience & Inside Sales Lead (Commission)

Ake Safety Equipment LLC; Rochester (MN); On-site; USD 50,000 - 61,000; Full time

Job summary

AKE Safety Equipment LLC is seeking a Customer Service Agent to lead regional service efforts and drive customer satisfaction. You will communicate with sales reps and customers, manage orders, and push for year-over-year growth through proactive follow-up and new product sales.

The role requires strong problem-solving, CRM proficiency, and excellent communication. A fast-paced, detail-oriented environment offers growth in a nationwide agricultural market.

Qualifications

• Experience in customer service and sales roles.
• Comfort with CRM and order management systems.
• Ability to analyze customer needs and drive resolutions.

Responsibilities

• Deliver responsive, professional customer service and resolve issues.
• Own and achieve sales goals through follow-up and upsell.
• Plan and track sales activities to stay on target.
• Identify trends and suggest process improvements.
• Manage orders, RMAs, customer records, and reporting.
• Collaborate across departments to resolve issues.

Skills

Problem-solving

Analytical thinking

Communication

CRM systems

Sales skills

Multi-priority management

Detail-oriented

Team collaboration

Education

Bachelor's degree in business/marketing/communications

Tools

Salesforce

Fishbowl

Job description

AKE Safety Equipment LLC is seeking a Customer Service Agent to lead regional service efforts and drive customer satisfaction. You will communicate with sales reps and customers, manage orders, and push for year-over-year growth through proactive follow-up and new product sales.

The role requires strong problem-solving, CRM proficiency, and excellent communication. A fast-paced, detail-oriented environment offers growth in a nationwide agricultural market.