Inside Sales/Customer Service Representative

Jensen-Infrastructure; Reno (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO

401k with company match

Job summary

Jensen Infrastructure in Reno, NV is seeking an Inside Sales/Customer Service Representative to handle inbound calls, quote requests, and order processing for contractors, engineers, and project managers. You will generate quotations in the ERP system and coordinate with Project Managers, Dispatch, and Engineering to ensure accurate, timely orders.

Ideal candidates have strong customer service and construction background, ERP experience, and a safety-conscious mindset.

Qualifications

• Customer service experience in construction or related field.
• ERP experience is required to quote and process orders.
• Proven ability to multi-task in a fast-paced environment.
• Safety-conscious mindset for team and site work.

Responsibilities

• Handle inbound calls from customers for quotes, purchases, or inquiries.
• Produce quotations using the ERP system.
• Coordinate order processing with Project Managers, Dispatch, and Engineering.
• Assist with post-sale support, submittal information and order entry.

Skills

Customer service

Construction background

Multi-tasking

Phone communication

Tools

ERP system

Job description

WHAT YOU’LL BE DOINGThe Inside Sales/Customer Service Representative is a key position at Jensen Infrastructure. You will work in an exciting and diverse environment and meet interesting people. Your primary customers are contractors, engineers, and project managers. You’re on the phone, taking orders and building relationships with many local customers.Reporting to the Customer Sales Manager, you’ll primarily work with the Sales team, Dispatch, and Engineering team.A highlight of your day-to-day will include:Answering inbound phone calls from customers looking for product quotes, purchases, or other inquiries.Producing quotations using the Enterprise Resources Planning Software (ERP).Coordinating order processing with Project Managers, Customer Service Representatives and Outside Sales team.Assisting Outside Sales Representatives and Customer Service Representatives with post-sale customer support, submittal information and order entry.WHO WE ARE LOOKING FORYou’re enthusiastic and motivated in a fast-paced environment. You like working with a diverse customer pool. You are incredible at multi-tasking. You have customer service and a construction background. You’ve worked with an ERP system and understand the fundamentals. You don’t take shortcuts. You’re safety conscious not just for yourself, but for your team.We’re open to individuals who aren’t just looking for their next job, they’re looking to build a career. You want an opportunity to showcase your skill set with a solid company who will invest in you. In our culture – everyone matters.ALL ABOUT JENSEN INFRASTRUCTUREMuch like you, our founder, Don Jensen was looking for a way to support his family, so he started his Company in 1968. Since founded, we’ve been supporting communities across Missouri, Nevada, California, Arizona, Washington, and Hawaii.Jensen Infrastructure likely has an impact on your daily life. We build culverts to take water away from your neighborhoods, underground utility boxes to hold cables, and manholes to allow workers access to the sewers deep below the roads we drive on. And that’s just a small sample of what we do at Jensen on a daily basis.When you work at one of Jensen’s many locations, you will enjoy the close relationships and camaraderie of a small company while being part of a larger, well-established, growing company.We are committed to ensuring employment practices that promote equal opportunities. Please let us know if you require any reasonable accommodations during your interview process.We consider the wide variety of factors in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.Additional Compensation and Benefits: Jensen Infrastructure offers various competitive benefits, including medical, dental, vision, life insurance, disability insurance, PTO, and 401k with a Company match.