Inside Sales/Customer Service Representative

Total Tool Supply, Inc.; Minnesota; On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where your passion for tools and customer service can shine! Enjoy a weekday schedule with no weekends, competitive pay, and a robust benefits package. This role offers the opportunity to grow into a sales career while working in a supportive team environment. With a focus on customer satisfaction, you'll engage with clients in the electrical, mechanical, and construction industries, providing knowledgeable assistance and building lasting relationships. Embrace your potential in a company that values hard work and offers ample training and development opportunities.

Benefits

Paid Time Off (PTO)

Paid Holidays

Medical, Dental, and Vision Benefits

401(k) with Employer Match

Company-Paid Life Insurance

Short-term and Long-term Disability

Dependent Care Flex Spending Accounts

Voluntary Critical Illness Coverage

Qualifications

• Minimum of 2 years of previous customer service experience.
• Desire to grow into a sales role.

Responsibilities

• Identify and recommend products to customers based on their needs.
• Build and maintain exceptional relationships with customers.

Skills

Customer Service

Sales Skills

Detail-oriented

Teamwork

Computer Skills

Job description

CUSTOMER SERVICE - INSIDE SALES – WEEKDAY SCHEDULE WITH DAYTIME HOURS! Seems too good to be true, right? Not at Total Tool! Our stores are open Monday through Friday from 8am – 5pm which means no weekends or evenings for you. Join our Customer Service team in St. Paul, MN.

THE PERKS DON’T STOP THERE! Interested in a culture built on a foundation of strong core values? Check! Seeking competitive pay and a strong benefits package? Check, check! Looking for more? We’ve got that as well! How about an awesome tool discount, training and development opportunities, and room for career growth? Did we check all the boxes and then some? The list goes on and on (literally!), see below:

• Paid Time Off (PTO)
• Eight (8) holidays off – PAID!
• Medical, dental, and vision benefits
• HSA and 401(k) benefits with employer matches
• Company-paid basic life insurance, short-term and long-term disability
• Voluntary life insurance
• Dependent Care Flex Spending Accounts
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage

PAY RANGE:
$22-$25 per hour, based on experience.

WHAT YOU WILL DO:

Love tools? Awesome - so do we! You'll be identifying and recommending products to customers based on their needs. We are in search of someone who has their eyes set on sales as a future career path.

As a Customer Service Representative for Total Tool, you will be in a front-line retail sales role. An ideal candidate will have a desire to provide excellent customer service to internal and external customers, in-person and over the phone. Responsibilities include, but are not limited to:

• Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry.
• Provide each customerwith knowledgeable assistance
• Process quotes and orders for customers
• Work in coordination withOutside Sales to streamline the customer experience
• Engage in ongoing training sessions, staying up to dateon new and current products,services, and industry trends

WHAT YOU WILL NEED TO SUCCEED:

You bring the customer service skills and can-do attitude, we’ll teach you the industry and product knowledge!

• Hardworking, Humble, and Hungry
• Minimum of 2years of previous customer service experience - with the desire to grow into a sales role.
• A desire to grow your career with an industry-leading company
• Highly motivated
• Detail-oriented
• Ability to thrivein a team environment
• Strong computer skills and ability to learn new software

PHYSICAL REQUIREMENTS:

• Ability to stand on a hard surface for extended periods of times
• Ability to lift 50lbs on a daily basis

#INDHP