Inside Sales & Customer Service Rep - Commission Eligible

Express Employment Professionals - Cincinnati East; Lake Forest (CA); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Training provided

Commission opportunity

Job summary

Express Employment Professionals is seeking an Inside Sales / Customer Service Representative to join a company specializing in the buying and selling of precious metals. This direct-hire, full-time role offers training and a path from inquiry to appointment and transaction.

You will respond to inquiries, schedule appointments, discuss pricing, and guide customers through the sales process with a focus on service and rapport-building, earning commissions based on performance.

Qualifications

• Previous inside sales, customer service, retail sales, account management, or similar experience.
• Comfortable speaking with customers by phone and in person.
• Strong ability to build rapport and establish credibility quickly.
• Sales-minded without being overly aggressive.
• Excellent verbal and written communication skills.
• Strong follow-up and organizational skills.
• Comfortable discussing pricing and helping customers make decisions.
• Motivated by goals and the opportunity to earn commission.
• Professional, dependable, and customer-focused.
• Comfortable learning about precious metals, valuations, and the buying/selling process.
• Basic computer and data-entry skills.

Responsibilities

• Respond to incoming customer inquiries by phone, email, and other communication channels
• Schedule and confirm customer appointments
• Speak with customers regarding precious metals and items they are interested in selling
• Gather information about customer items and needs
• Assist customers throughout the evaluation and sales process
• Provide customers with competitive pricing and explain offers clearly and professionally
• Build rapport and establish trust with prospective and existing customers
• Follow up with leads and customers regarding potential transactions
• Maintain accurate customer and appointment information
• Provide a high level of customer service throughout each interaction
• Work with the internal team to ensure a smooth customer experience
• Help convert customer inquiries and leads into appointments and completed transactions
• Learn precious metal products, pricing processes, terminology, and industry standards through company-provided training

Skills

Inside sales

Customer service

Retail sales

Account management

Communication skills

Job description

Express Employment Professionals is seeking an Inside Sales / Customer Service Representative to join a company specializing in the buying and selling of precious metals. This direct-hire, full-time role offers training and a path from inquiry to appointment and transaction.

You will respond to inquiries, schedule appointments, discuss pricing, and guide customers through the sales process with a focus on service and rapport-building, earning commissions based on performance.