Inside Sales & Customer Service Manager (Valves & Automation)

Core Group Resources; Lachine (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading industrial company seeks an experienced Inside Sales & Customer Service Manager to oversee customer support operations in North America. You will lead sales teams, serve as the primary contact for Canadian customers, and provide technical support in the valves and automation sectors. Ideal candidates will have at least 3–5 years of leadership experience and over 10 years in customer support. This full-time position requires fluency in both English and French, and offers the chance to work flexibly within a dynamic environment.

Qualifications

• 3–5 years of leadership or supervisory experience.
• Over 10 years in customer support or inside sales in industrial settings.
• Strong mechanical aptitude in valves or flow control systems.
• Proficiency in Microsoft Office and CRM systems.
• Willingness to travel within North America.

Responsibilities

• Lead and mentor the sales and customer service teams.
• Serve as the primary contact for Canadian customers.
• Coordinate with sales, engineering, and production teams.
• Support sales efforts and develop market opportunities.
• Provide technical expertise and monitor key performance indicators.

Skills

Leadership

Customer service

Technical support

Communication

Negotiation

Fluency in English

Fluency in French

Education

College diploma

Bachelor's degree or equivalent experience

Tools

Microsoft Office

CRM/ERP/MRP systems

Adobe PDF tools

Job description

Inside Sales & Customer Service Manager (Valves & Automation)

Job Summary: We are seeking a motivated and experienced Inside Sales & Customer Service Manager to lead our customer support operations within North America, focusing on the Canadian market. This influential role combines team leadership, technical support, and sales collaboration to ensure exceptional customer experience, drive business growth, and maintain efficient operational processes in the valves, flow control, and automation systems industry.

Responsibilities

• Lead, develop, and mentor the inside sales and customer service teams to deliver high performance and excellent service standards.
• Serve as the primary point of contact for Canadian customers, handling RFQs, technical inquiries, and resolving customer issues with professionalism and urgency.
• Coordinate with sales, engineering, operations, and production teams to align efforts and improve service quality.
• Support sales efforts by collaborating with external sales representatives, developing new market opportunities, and helping formulate national sales strategies.
• Provide technical expertise by reviewing specifications, interpreting technical documentation, and supporting product-related inquiries.
• Monitor key performance indicators (KPIs) such as sales metrics, customer satisfaction, and operational efficiency; prepare relevant reports.
• Manage documentation related to quotes, orders, and deliveries while ensuring compliance with safety, quality, and environmental standards.

Position Requirements

• 3–5 years of leadership or supervisory experience, along with over 10 years of customer support or inside sales experience within industrial or manufacturing settings.
• Strong mechanical aptitude with familiarity in valves, piping, HVAC, or flow control systems.
• Excellent communication, negotiation, and relationship-building skills, with fluency in both English and French.
• Proficiency in Microsoft Office, Adobe PDF tools, and CRM/ERP/MRP systems.
• Willingness to travel occasionally within North America and on-site work schedule flexibility.

Preferred Position Requirements

• College diploma required; a bachelor’s degree or equivalent experience preferred.
• Technical understanding of industrial products and specifications.
• Experience with digital marketing tools and systems optimization.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Other

Industries

Staffing and Recruiting