Inside Sales Customer Service Manager

C01 Carrier Corporation; Boca Raton (FL); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Parental leave

Jury duty leave

Job summary

Carrier Global Corporation in Boca Raton, FL, seeks an Inside Sales Manager to lead a customer care and service team handling inbound orders and outbound engagement.

You will coach reps, drive revenue per opportunity, and collaborate with field sales to maximize coverage, using data-driven playbooks and CRM platforms.

The role emphasizes process excellence, technology adoption, and a fast-paced call center environment with competitive pay and benefits.

Qualifications

• High School Diploma or GED required.
• 3+ years of inside sales or call centre leadership experience.
• 2+ years of experience with CRM platforms.
• 3+ years in Microsoft Office and the ability to organise data and create presentations in Excel/PowerPoint.
• Preferred: Bachelor’s degree in business, Marketing, or related field.

Responsibilities

• Lead, coach, and develop a team of Inside Sales Representatives.
• Establish accountability aligned to company growth objectives.
• Close inbound inquiries and orders to improve revenue per opportunity.
• Drive outbound prospecting campaigns.
• Partner with field sales to maximize territory coverage and lead follow-up.
• Build customer relationships through daily engagement and/or planned business reviews.
• Leverage customer segmentation data to develop selling strategies and playbooks.

Skills

Inside sales leadership

Coaching

Data-driven decisions

Education

High School diploma or GED

Bachelor’s degree in business/Marketing/related

Tools

CRM platforms

Microsoft Office (Excel/PowerPoint)

Job description

About Carrier

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

The Inside Sales Manager is responsible for leading an inside sales /customer care and service team focused on inbound orders as well as outbound customer engagement, and lead conversion. This leader drives sales performance through coaching, process excellence, technology adoption, and data‑driven decision making while delivering exceptional customer experience. The role combines sales leadership, operational management, workforce planning, and continuous improvement to maximize productivity in a fast‑paced call centre environment.

Key Responsibilities

• Lead, coach, and develop a team of Inside Sales Representatives.
• Establish accountability aligned to company growth objectives.
• Close inbound inquiries and orders to improve revenue per opportunity
• Drive outbound prospecting campaigns
• Partner with field sales to maximize territory coverage and lead follow‑up
• Build customer relationships through daily engagement and/or planned business reviews
• Leverage customer segmentation data to develop selling strategies and playbooks

Required Qualifications

• High School Diploma OR GED
• 3+ years of inside sales or call centre leadership experience
• 2+ years of experience with CRM platforms
• 3+ years in Microsoft Office and the ability to organise data and create presentations in applications such as Excel and PowerPoint

Preferred Qualifications

• Bachelor’s degree in business, Marketing, or related field
• Strong analytical and reporting skills
• Internal / External presentation skills
• Proven success leading high performing inside sales /customer service teams
• Excellent coaching and communication abilities
• Experience in HVAC equipment rental and/or B2B services
• Knowledge of workforce management principles
• Experience implementing sales technology and automation
• Project and Change management experience

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

Thisposition may be entitled to short‑term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision
• Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days
• Paid sick days, up to 5 days
• Paid personal leave, up to 5 days
• Paid holidays, up to 13 days
• Birth and adoption leave
• Parental leave
• Family and medical leave
• Bereavement leave
• Jury duty leave
• Military leave
• Purchased vacation
• Disability: Short‑term and long‑term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax‑Advantaged Accounts: Health Savings Account
• Health Care Spending Account
• Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.

Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Use of AI Technology‑enabled tools may support parts of the recruitment process, with oversight by people.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionise them. Our team of approximately 56,000 dedicated individuals continues to mould industry standards by pursuing the latest research and developments to improve the lives we serve. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.