Inside Sales & Customer Experience Lead

Klein Tools; Trevose (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance (Medical, Vision, &_D

Discounts on Klein Tools products

Education and Professional Development

Job summary

Klein Tools is seeking a Customer Service Supervisor to lead the inside sales and customer service functions for internal and external customers. Responsibilities include order processing, staff management, problem solving, and strategic planning under the Director of Sales Operations.

Qualifications include a Bachelor's degree in Business or technical field and 3 years of sales or customer service experience; electrical/power utility industry experience is a plus.

Qualifications

• Bachelor's Degree in either Business or a technical degree and 3 years of sales or customer service experience required.
• Experience in electrical, power utility and/or similar industry preferred.
• Strong communications skills, verbal and written, and flexibility to changing business needs.
• Proficient with Microsoft Office: Excel, Word, Outlook; CRM experience (HubSpot) preferred.

Responsibilities

• Provide exceptional customer service while developing and maintaining strong customer relationships.
• Manage and monitor the sales process from quotation through order fulfillment.
• Identify upsell opportunities and promote product upgrades and NPD offerings.
• Train and support the Inside Sales/Customer Service team on upselling and lead qualification.
• Generate, qualify, and distribute sales leads while driving inside sales growth.
• Prepare pricing and quotations aligned with pricing guidelines.
• Support the sales team and distributors by maintaining stocking inventory.
• Provide technical product support to customers.
• Coordinate distributor days, trade shows, and other sales events.
• Maintain HubSpot opportunities, sales reporting, and performance metrics.

Skills

Strong communication skills

Leadership

Microsoft Office

HubSpot CRM

Upselling

Education

Bachelor's degree in Business or technical field

Tools

HubSpot CRM

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Klein Tools is seeking a Customer Service Supervisor to lead the inside sales and customer service functions for internal and external customers. Responsibilities include order processing, staff management, problem solving, and strategic planning under the Director of Sales Operations.

Qualifications include a Bachelor's degree in Business or technical field and 3 years of sales or customer service experience; electrical/power utility industry experience is a plus.