Inside Sales & Customer Care — Sustainable Metals

Johnson Matthey Plc; New Whiteland (IN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K match

Health insurance

Dental & Vision

Life insurance

Disability insurance

PTO 20 days

Tuition assistance

Parental leave

Wellbeing programs

Hybrid work options

Job summary

Johnson Matthey Plc in the United States is seeking a Customer Service Representative to support inside sales of precious metals and related products. You will manage quotations, order entry, and coordination with plant scheduling to ensure on-time delivery and accurate invoicing.

The role emphasizes strong communication, multitasking, and relationship-building with industrial customers, while offering a hybrid work arrangement and comprehensive benefits.

Qualifications

• Bachelor’s degree is desired.
• Customer service experience is essential.
• Excellent communication and active listening.
• Ability to build strong collaborative relationships.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong organizational skills and attention to detail.
• Proficient with MS Word, Excel and PowerPoint.

Responsibilities

• Serve as liaison between JM units and customers to meet needs.
• Quote prices and manage quotations in a timely manner.
• Enter orders and verify purchase orders, confirmations, and invoices within 24 hours.
• Coordinate with plant scheduling to expedite orders.
• Resolve customer complaints to improve relations.
• Support budgeting and monthly forecasting with customer trends.

Skills

Customer service

Communication skills

Collaboration

Time management

Organizational skills

Attention to detail

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Johnson Matthey Plc in the United States is seeking a Customer Service Representative to support inside sales of precious metals and related products. You will manage quotations, order entry, and coordination with plant scheduling to ensure on-time delivery and accurate invoicing.

The role emphasizes strong communication, multitasking, and relationship-building with industrial customers, while offering a hybrid work arrangement and comprehensive benefits.