Inside Sales Coordinator

CoolSys, Inc.; Raleigh (NC); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive Compensation: $20-25/HR+

Ongoing Education & Training

Comprehensive Benefits

401(K) match

Bonus plan, tuition reimbursement

Job summary

CoolSys, Raleigh-based HVAC and refrigeration solutions provider, is seeking an Inside Sales & Marketing Coordinator to support the sales team with marketing, customer communications, quoting, and order processing. You will coordinate with accounting and ensure smooth operations to help meet revenue goals.

The role involves maintaining customer databases, preparing proposals, and generating sales reports. Ideal candidate has a Bachelor's, 1–3 years of experience, and familiarity with CRM tools

Qualifications

• Bachelor's degree in business, Marketing, or Communications field.
• 1–3 years in sales support, admin, or customer service; sales a plus.
• Familiarity with CRM software (Salesforce, HubSpot) and sales reporting tools.
• Strong organizational and time management skills with multiple tasks.
• Excellent written and verbal communication; team-oriented.

Responsibilities

• Provide administrative support to sales, including scheduling meetings and preparing presentations.
• Maintain and update customer databases with accuracy.
• Prepare technical quotes, proposals, and contracts for timely delivery.
• Coordinate order process from entry to delivery and meet expectations.
• Assist in handling customer inquiries and directing issues to the right rep.
• Ensure positive customer experience with timely responses and support.
• Generate regular sales reports, forecasts, and performance analysis.
• Assist in preparing presentations or reports for sales meetings.
• Liaise between sales and marketing, operations, and finance for communication.
• Help manage and prioritise sales team tasks.
• Process and track sales invoices and expenses.
• Contribute to CoolSys CARES culture of Collaboration, Accountability, Respect, Empowerment, Safety.

Skills

CRM experience

Written communication

Team collaboration

Time management

Organizational skills

Education

Bachelor's degree in business, Marketing, or Communications

Tools

Salesforce

HubSpot

Excel

Word

PowerPoint

Canva

Adobe Creative

Job description

Overview

WHY COOLSYS?

At CoolSys, we offer more than just a job—we provide stability, growth, and industry-leading benefits for our employees. No wonder Newsweek named CoolSys one of America's Greatest Workplaces! As a large company serving diverse customers, we invest in our team with:

• Competitive Compensation: $20-25/HR+ depending on experience
• Ongoing Education & Training: Access to state-of-the-art facilities and paid online training.
• Comprehensive Benefits: Medical, Dental, Vision, and Prescription coverage, paid vacation/holidays, and a 401(K) match.
• Year-Round, Diverse Work: Stay engaged with consistent, interesting projects throughout the year, working across various industries and systems to keep learning and growing.
• Extra Perks: Quarterly bonus plan, tuition reimbursement, employee discounts on vehicles, hotels, theme parks, pet insurance, and more.

Join us and advance your career while working with top-tier clients in the HVAC and refrigeration industry!

SUMMARY

To support our rapid growth, we are seeking an Inside Sales & Marketing Coordinator who will be responsible for assisting the sales team by providing marketing, customer communications, quoting ancillary parts and equipment, handling order processing, and coordinating with accounting. The role ensures the smooth operation of the sales function, improving efficiency and helping the sales team focus on meeting revenue goals.

Responsibilities

• Provide administrative assistance to the sales team, including scheduling meetings, preparing presentations, and handling correspondence.
• Maintain and update customer databases, ensuring accuracy and completeness of client information.
• Prepare technical quotes, proposals, and contracts, ensuring timely delivery to customers.
• Coordinate the order process from order entry through to delivery, ensuring customer expectations are met.
• Assist in the management of customer inquiries, addressing questions, and directing issues to the appropriate sales representative or department.
• Ensure a positive customer experience by providing timely responses and support.
• Generate regular sales reports, forecasts, and performance analysis for the sales team and management.
• Assist in preparing presentations or reports for sales meetings and client reviews.
• Act as a liaison between sales and other departments such as marketing, operations, and finance, ensuring effective communication and timely follow-up.
• Assist the sales team in managing and prioritizing tasks.
• Process and track sales-related invoices and expenses.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Qualifications

• Bachelor's degree in business, Marketing, or Communications related field.
• 1-3 years of experience in a sales support, administrative, or customer service role. Prior experience in sales is a plus.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) and sales reporting tools.
• Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
• Excellent written and verbal communication skills.
• Ability to work well in a team environment and collaborate across departments.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, PowerPoint, etc.
• Ability to use Canva or Adobe Creative software preferred.

Join Us

Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Connect with uson Facebook and X.

CoolSysis an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristicsare encouraged to apply.

Pre-employment background screening (criminal andMVR for driving positions) and drug testing arerequiredfor all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.