Inside Sales Coordinator

Ana Corp; Henderson (NV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

401 k with company contribution

Medical, Dental, & Vision

Life Insurance

Job summary

Ana Corp in Henderson, NV is seeking an Inside Sales Coordinator to enhance sales operations and customer experience.

This onsite role involves liaising between internal departments and customers, managing orders, and ensuring timely communication. Candidates should possess strong communication skills, a customer service mindset, and ideally, two years of experience in a similar role.

Competitive pay and benefits include 401(k), medical, dental, and vision insurance.

Qualifications

• Self-starter, able to stay on task without supervision.
• Proven customer service skills with a proactive approach.
• Experience in manufacturing or related industries is a plus.

Responsibilities

• Serve as a primary point of contact for customers and sales teams.
• Provide timely communication regarding orders and product availability.
• Maintain accurate customer and order information in CRM systems.
• Assist with expediting urgent orders and resolving escalations.

Skills

Communication

Customer service mindset

Time management

Teamwork

Education

High school degree or equivalent

Bachelor’s degree in related field

2+ years of experience in sales support

Tools

Salesforce

Business Central

Job description

About ANA

ANA is a recognized industry leader. Alliance North America was proudly named a 2025 Top Workplace in the Manufacturing Industry. ANA was established in 2017 and is the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS® Hybrid Energy System and Smart load bank system.

Our commitment to customers is to make their world easier by answering the phone, understanding their needs, and taking ownership to provide solutions. With a large parts inventory and more than 90 % of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world‑class Support Department, always ready to help and provide training on our equipment.

ANA is headquartered in Henderson, Nevada with locations in Cypress, California and Spartanburg, South Carolina. ANA is growing and scaling and we are seeking an Inside Sales Coordinator in an onsite position in Henderson, NV.

Position Summary

The Inside Sales Coordinator plays a critical role in supporting sales operations, customer experience, and order execution across the organization. This position serves as a key liaison between Sales, Operations, Logistics, Finance, and customers to ensure timely communication, accurate order processing, and exceptional service throughout the customer lifecycle.

Must support the EST timezone. Must be onsite weekdays 6:00 AM–2:30 PM. Role reports to the Inside Sales Manager.

Responsibilities

• Serve as a primary point of contact for internal and external customers regarding quotes, orders, shipments, lead times, and product availability.
• Provide professional, timely, and solution-oriented communication via phone, email, and internal collaboration platforms.
• Build strong working relationships with customers, sales representatives, and internal departments.
• Enter, update, and maintain quotes, sales orders, purchase orders, and customer information within CRM systems (Salesforce, Business Central).
• Monitor open orders and proactively communicate delays, changes, or issues impacting customer expectations.
• Assist with expediting urgent orders and resolving customer escalations in a timely and professional manner.
• Ensure order accuracy, proper documentation, and compliance with internal processes and procedures.
• Support month‑end and quarter‑end activities to help achieve company revenue goals and shipment targets.
• Partner with Sales, Logistics, Operations, and Finance to ensure seamless execution of customer orders.
• Assist in identifying process improvements that increase efficiency, communication, and customer satisfaction.
• Support special projects and departmental initiatives as assigned, including trade show support.
• Maintain a strong sense of urgency while balancing multiple priorities in a fast‑paced environment.
• Maintain accurate and up‑to‑date customer and order information within company systems.
• Track and manage sales activities, customer communications, and follow‑up actions.
• Assist with reporting, data management, and administrative support related to sales operations.
• Support marketing campaigns, promotions, and customer outreach efforts when needed.
• Demonstrate professionalism, accountability, teamwork, and a positive attitude in all interactions.
• Support company values by fostering collaboration, inclusivity, integrity, and continuous improvement.
• Participate in ongoing training and development related to products, systems, processes, and customer service.

Other duties as assigned.

Required Skills and Abilities

• Work Ethic – Maintain high energy and remain productive. Self‑starter, able to stay on task without supervision. Displays effective time management and prioritization.
• Communication – Demonstrates active listening skills. Writes clearly and effectively. Asks probing discovery questions to better understand customers’ values, needs, and expectations. Paraphrases and reinforces to confirm understanding.
• Connecting with the Customer – Ask questions to build social conversation. Works in best interest of both the customer and ANA. Strong customer service mindset with a proactive and solutions‑oriented approach.
• Product & Company Knowledge – Uses all available tools, systems, and resources to reach goals and meet customers’ needs. Knows current inventory, features, and benefits of ANA products.
• Teamwork – Demonstrates strong team behaviors in line with ANA values including respect, integrity, inclusion, and fairness. Builds and maintains strong relationships. Partners with others to meet customers’ needs. Pitches in to help as needed. Adapts quickly to changing business needs and priorities.
• Root Cause Problem Solving
• Be Creative with Solutions
• Build open and honest relationships
• Build a positive team and family spirit
• Be inclusive
• Look for better ways
• Be humble
• Urgency

Education and Experience

• High school degree or equivalent required.
• Bachelor’s degree in related field preferred.
• 2+ years of experience in inside sales, customer service, sales support, order management, or related operational support role preferred.
• Experience in manufacturing, industrial equipment, distribution, or related industries is a plus.

Benefits

• Competitive pay
• 401 k with company contribution
• Medical, Dental, & Vision
• Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Employee Assistance ProgramEmployee Appreciation Programs

Eligibility, Authorization and Equal Opportunity

You must be based in the United States and authorized to work in the U.S. without employer sponsorship. ANA does not provide employment-based visa sponsorship for this position at this time.

ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.