Client Infrastructure and Systems Administrator

Ana Corp; Henderson (NV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k with company contribution

Medical, Dental, & Vision

Life Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Employee Assistance Program

Employee Appreciation Programs

Job summary

Alliance North America is seeking a Client Infrastructure and Systems Administrator for an onsite role in Henderson, NV. You will design, deploy, and manage enterprise network and Azure cloud environments, with emphasis on security, automation, and service management platforms.

The role covers end-to-end network ownership, identity management, SD-WAN, and cloud security. Onsite weekday schedule applies, reporting to IT Client Services Supervisor.

Qualifications

• Experience designing and deploying end-to-end network architectures (LAN/WAN/WiFi).
• Strong Azure administration skills including identity, RBAC, SSO, and governance.
• Security-focused hardening, firewall management, and threat prevention practices.
• Ability to deploy and manage Freshservice ITSM platform and related workflows.
• Ability to lead infrastructure projects and mentor junior staff.

Responsibilities

• Design scalable Ubiquiti network architecture for multiple sites.
• Configure and deploy switches, APs, and gateways; document procedures.
• Manage Azure environments, RBAC, SSO, and cloud security controls.
• Oversee Freshservice deployment, incident/change management, and automation.
• Monitor networks and cloud services; drive performance improvements.

Skills

Network design

Azure cloud

RBAC & IAM

Security best practices

ITIL & service mgmt

Leadership

Tools

Ubiquiti hardware

Azure

Freshservice

Intune

Azure Defender

Azure Policy

Job description

About ANA

Join a recognized industry leader. Alliance North America was proudly named a 2025 Top Workplace in the Manufacturing Industry, an honor based on employee feedback about our culture, values, and workplace experience.

Alliance North America was established in 2017 and is the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS Hybrid Energy System and Smart Load Bank system. Our commitment to customers is to make their world easier by answering the phone, understanding needs, and providing solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, we help keep fleets in top condition with our world‑class Support Department, which provides training on our equipment.

ANA is headquartered in Henderson, Nevada with locations in Cypress, California and Spartanburg, South Carolina. ANA is growing and scaling and we are seeking a Client Infrastructure and Systems Administrator in an onsite position in Henderson, Nevada. As a Client Infrastructure and Systems Administrator, you will have the opportunity to design, deploy, and manage enterprise network and Azure cloud environments, including security, automation, and service management platforms.

Position Summary

The role is fully onsite on weekdays from 8:00 AM to 5:00 PM and reports to the IT Client Services Supervisor.

Network Infrastructure Ownership: End-to-end lifecycle

• Planning & Design:
• Design scalable Ubiquiti network architecture (LAN/WAN/WiFi)
• Capacity planning for current and future growth
• Define network segmentation, VLAN strategy, and overall security design
• Deployment & Implementation:
• Configure and deploy Ubiquiti hardware (switches, APs, gateways)
• Standardize deployment procedures and documentation
• Ensure minimal downtime during rollouts
• Operations & Maintenance:
• Maintain network performance, uptime, and reliability
• Perform firmware upgrades and patch management
• Troubleshoot connectivity, latency, and hardware issues
• Expansion & Optimization:
• Plan and execute network expansions (new sites, additional coverage)
• Optimize performance and coverage based on usage patterns
• Evaluate and introduce new technologies where appropriate
• Hardware & Configuration Management:
• Maintain inventory and lifecycle of network hardware
• Manage configuration backups and version control
• Standardize configurations across environments
• Network Security & Firewall Management:
• Design and maintain firewall rules, policies, and segmentation strategies
• Configure and manage gateway/firewall appliances (Ubiquiti or equivalent)
• Implement and enforce network access controls and threat prevention
• Review and audit firewall rules for security and compliance
• Troubleshoot firewall-related connectivity and security issues

Cloud Architecture & Administration (Azure) Ownership: Platform design, governance, and operations

• User & Identity Management:
• Onboarding, offboarding, and lifecycle management of users
• Role‑based access control (RBAC) and least‑privilege enforcement
• Identity governance and auditing
• Application Deployment:
• Design and deploy applications within Azure environments
• Manage environment separation (dev/test/prod)
• Ensure scalability, availability, and performance
• Single Sign-On (SSO) & Identity Integration:
• Implement and maintain SSO across enterprise applications
• Integrate third‑party applications with Azure AD
• Troubleshoot authentication and access issues
• SD‑WAN & Hybrid Connectivity:
• Design and manage SD‑WAN integrations with Azure
• Ensure secure and reliable connectivity between on‑prem and cloud
• Optimize routing, failover, and performance
• Cloud Security & System Hardening:
• Manage Azure network security groups (NSGs), firewall rules, and access policies
• Ensure secure application exposure and control of inbound/outbound traffic
• Implement and enforce Windows server and endpoint hardening standards in Azure
• Apply security baselines (CIS/Microsoft best practices) across virtual machines and workloads
• Manage patching, vulnerability remediation, and configuration compliance
• Utilize Microsoft Defender, Intune, and Azure Policy for enforcement and monitoring
• Conduct regular security audits, access reviews, and remediation planning

IT Service Management (Freshservice Platform Owner) Ownership: Full platform implementation and continuous improvement

• Platform Deployment & Administration:
• Lead full deployment and configuration of Freshservice
• Manage system settings, roles, and integrations
• Service Catalog Development:
• Design and maintain service catalog items
• Align catalog with business needs and IT capabilities
• Process Design & Automation:
• Develop SOPs (Standard Operating Procedures)
• Build and optimize workflows and process automations
• Implement ITIL‑aligned processes (incident, request, change)
• Continuous Improvement:
• Analyze service desk metrics and optimize processes
• Improve user experience and operational efficiency
• Drive adoption and training across teams

Monitoring, Alerting & Observability Ownership: Proactive system health, performance, and reliability

• Network Monitoring (Ubiquiti):
• Monitor uptime, latency, throughput, and device health
• Configure alerts for outages, performance degradation, and hardware failures
• Analyze trends to proactively address capacity and performance issues
• Cloud & Azure Monitoring:
• Implement Azure Monitor, Log Analytics, and alerting
• Track application performance, resource utilization, and availability
• Build dashboards and reporting for system health and visibility
• Identity & Access Monitoring:
• Monitor login activity, suspicious access attempts, and audit logs
• Ensure visibility into identity security and compliance (Azure AD / Entra)
• Service Management Monitoring (Freshservice):
• Track SLAs, ticket volume, and response/resolution times
• Build reporting dashboards for service desk performance
• Identify bottlenecks and drive process improvements
• Alerting & Incident Response:
• Define alert thresholds and escalation paths
• Reduce alert fatigue through tuning and prioritization
• Act as escalation point for critical incidents
• Observability & Continuous Improvement:
• Correlate data across network, cloud, and service management systems
• Use metrics and insights to guide infrastructure improvements
• Implement logging, tracing, and visibility best practices
• Cross‑Functional Responsibilities:
• Act as technical lead across network and cloud initiatives
• Drive organizational standardization, documentation, and best practices
• Partner with leadership on infrastructure strategy and roadmap
• Ensure security, compliance, and reliability across all systems
• Mentor junior staff and serve as escalation point for complex issues

Qualifications

• Demonstrated expertise across network infrastructure, cloud architecture, and IT service management, with hands‑on experience supporting end‑to‑end system design, deployment, and operations.
• Strong foundation in cloud technologies and Azure platform services, with active progression toward advanced administration capabilities (AZ‑104).
• Strong knowledge of network infrastructure design principles for scalable, secure, and high‑availability LAN/WAN/WiFi deployments using Ubiquiti technologies.
• Proven knowledge of networking, security, and systems administration principles, supported by industry‑recognised certifications:
• CompTIA A+ (Systems & Endpoint Support)
• CompTIA Network+ (Network Design & Operations)
• CompTIA Security+ (Security Fundamentals & Best Practices)
• Microsoft Azure Fundamentals (AZ‑900)
• Microsoft Azure AI Fundamentals (AI‑900)
• Practical experience applying security best practices, including access control, system hardening, firewall management, and compliance alignment.
• Developing expertise in Azure administration and cloud operations, including identity management, resource governance, and workload deployment.
• Demonstrated leadership and mentorship capability, including successfully onboarding and training junior technical staff, resulting in measurable improvement in team capability and performance.
• Ability to translate technical knowledge into scalable solutions, standardised processes, and operational improvements.
• Strong analytical and troubleshooting skills across network, cloud, and integrated systems environments.
• Effective in cross‑functional environments, with the ability to lead initiatives, document processes, and support organisational growth.
• Must be available to work occasional evenings, weekends, and after‑hours support as required to meet business needs, support system maintenance, deployments and incident response activities.

Company Culture & Core Values

• Root Cause Problem Solving
• Be Creative with Solutions
• Build open and honest relationships
• Build a positive team and family spirit
• Be inclusive
• Look for better ways
• Be humble
• Urgency

Benefits

• Competitive pay
• 401k with company contribution
• Medical, Dental, & Vision
• Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Employee Assistance Program
• Employee Appreciation Programs

Location and Work Authorization

You must be based in the United States and authorized to work in the U.S. without employer sponsorship. ANA does not provide employment‑based visa sponsorship for this position at this time.

Equal Employment Opportunity

ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.