Inside Sales Coordinator

Evac Group; Cherry Valley (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Inside Sales Coordinator, where your passion for customer service will shine. In this vital role, you'll manage orders, prepare quotes, and ensure seamless communication between customers and internal teams. Your attention to detail and commitment to excellence will enhance customer satisfaction and contribute to the company's success. With opportunities for professional development and a supportive team environment, this position offers a chance to grow while making a meaningful impact. If you're ready to take on new challenges in a dynamic and growing organization, we want to hear from you!

Qualifications

• 2+ years of experience in customer service or sales support.
• Proficiency in ERP/MRP systems and Microsoft Office applications.

Responsibilities

• Serve as primary customer contact for quotes, orders, and service inquiries.
• Collaborate with sales, purchasing, and production planning for order fulfillment.

Skills

Customer Service

Sales Support

ERP/MRP Systems

Microsoft Office

Communication Skills

Analytical Skills

Time Management

Education

High School Diploma or GED

Associate's Degree

Tools

ERP/MRP Systems

Microsoft Office

Job description

Evac has been a pioneer in sustainable technologies and solutions for decades. Today we are the world’s leading provider of integrated Evac water, waste and wastewater technologies, Cathelco corrosion protection and marine growth prevention and HEM freshwater systems.

Our technologies address the increasing need for innovative solutions driven by the megatrends of climate change, circularity, and increasingly scarce freshwater resources. We contribute to a better environment and cleaner seas by helping our customers eliminate waste, conserve water, mitigate emissions, and lengthen the lifecycle of their vessels or buildings. Together with our 500 colleagues in 14 countries, we strive for a future with no waste.

Are you a proactive and detail-oriented professional with a passion for customer service and sales support? We’re looking for an Inside Sales Coordinator to join our team and serve as the crucial link between our customers and internal departments. If you're skilled at managing orders, resolving issues quickly, and enhancing the customer experience, we want to hear from you!

About the Role

As the Inside Sales Coordinator, you will be the primary point of contact for our customers, responsible for preparing quotes, processing orders, and ensuring smooth coordination with internal teams. You will play a vital role in shaping the customer’s perception of our company through timely communication, accuracy, and a commitment to excellence.

Key Responsibilities

• Serve as the primary customer contact for quotes, orders, and service inquiries
• Enter and manage orders using our ERP/MRP systems, including generating acknowledgments, packing slips, shipping documents, and invoices
• Review and ensure compliance with customer order terms and conditions
• Collaborate cross-functionally with sales, purchasing, production planning, and other teams to ensure timely order fulfillment
• Resolve customer issues quickly and professionally
• Maintain clear and accurate records of all order-related documentation
• Support and back up other team members and assist sales as needed

What We’re Looking For

• Must be a U.S. citizen
• High School Diploma or GED required; Associate’s degree preferred
• 2+ years of experience in customer service or sales support
• Knowledge of government contracts is a plus
• Proficiency in ERP/MRP systems and Microsoft Office applications
• Experience in a make-to-order manufacturing environment strongly preferred

Skills & Attributes

• Excellent verbal and written communication skills
• Self-motivated and able to work independently and in teams
• Highly organized and detail-oriented
• Strong analytical, planning, and time management skills
• Skilled at balancing multiple priorities in a fast-paced environment
• Willingness to take on additional responsibilities and grow with the role

Why Join Us?

You’ll be part of a supportive team in a dynamic and growing organization, where your work has a direct impact on customer satisfaction and company success. We offer competitive compensation, a collaborative work environment, and opportunities for professional development.

Evac North America is an Equal Opportunity Employer. Join us and become a part of a dynamic team committed to excellence!