Inside Sales – Contract Support Specialist

Jobtailor; Monument (CO); On-site; USD 52,000 - 64,000; Full time

Job summary

Jobtailor in Monument, Colorado, is seeking an ambitious Inside Sales Representative to convert leads into opportunities and drive revenue. You will engage customers by phone, email, and chat, guiding them with a consultative approach and recommending appropriate solutions.

You will manage a robust pipeline in NetSuite, nurture existing clients, and collaborate with cross-functional teams to achieve sales targets while delivering exceptional service. This role is on-site in Monument.

Qualifications

• High school diploma or GED required.
• 1-2+ years of inside sales or customer service experience.
• Proven track record of meeting or exceeding sales targets.
• Strong phone presence and rapport-building abilities.
• Ability to understand customer needs and propose solutions.
• Familiarity with marketing and sales motions.
• Eligible to work in the United States.
• Experience with NetSuite is a plus.
• Healthcare or medical device industry experience is a plus.
• Experience collaborating with field sales and cross-functional teams.

Responsibilities

• Manage a high volume of incoming leads and convert into sales opportunities.
• Communicate with potential customers via cold calling, email, and online chat to understand needs and recommend products.
• Educate customers on product and service benefits using a consultative selling approach.
• Track and manage leads, pipeline, and sales activities using NetSuite CRM.
• Nurture relationships with existing and previous customers to generate repeat business and upsell.
• Ensure customer satisfaction and resolve post-sale issues through ongoing communication.
• Maintain detailed reports of sales activities, including calls, orders, and issues.
• Provide periodic territory sales forecasts.
• Collaborate with the sales team to develop and implement sales strategies and hit targets.
• Provide exceptional customer service and support throughout the sales process.
• Perform other duties as assigned.

Skills

Inside Sales Experience

Consultative Selling

NetSuite Proficiency

Customer Relationship Management

Sales Target Achievement

Strong Phone Presence

Communication Skills

Education

High School Diploma

GED

Tools

NetSuite

Job description

• Manage a high volume of incoming leads and convert them into sales opportunities
• Communicate with potential customers via cold calling, email, and online chat to understand their needs and recommend suitable products
• Utilize a consultative selling approach to educate customers on product and service benefits and features
• Track and manage leads, pipeline, and sales activities using NetSuite CRM software
• Nurture relationships with existing and previous customers to generate repeat business and upsell opportunities
• Ensure customer satisfaction through ongoing communication and relationship management; resolve post-sale issues
• Maintain detailed reports of sales activities, including calls, orders, sales, lost business, and customer or vendor relationship problems
• Provide periodic territory sales forecasts
• Collaborate with the sales team to develop and implement sales strategies and achieve sales targets
• Provide exceptional customer service and support throughout the sales process
• Perform other duties as assigned

Requirements

• High school diploma or GED required
• Minimum of 1-2+ years of experience in inside sales or a customer service role
• Proven track record of meeting or exceeding sales targets
• Strong phone presence and ability to engage customers and build rapport
• Ability to quickly understand customer needs and recommend appropriate solutions
• Understanding of marketing and sales motions
• Eligible to work in the United States
• Experience working with NetSuite is a plus
• Familiarity with the healthcare or medical device industry is a plus
• Prior experience working with field sales reps and cross-functional business units is a plus

Core Competencies

Demonstrates expertise in managing high volumes of leads and converting them into sales opportunities while providing exceptional customer service. Proficient in utilizing NetSuite CRM for tracking sales activities and nurturing customer relationships to drive repeat business.

Highest-signal resume keywords

• Inside Sales Experience
• Consultative Selling Approach
• NetSuite CRM Proficiency
• Customer Relationship Management
• Sales Target Achievement

Hard Skills

• Lead Management
• Sales Forecasting
• Sales Reporting
• Customer Needs Assessment
• Sales Strategy Development

Soft Skills

• Strong Phone Presence
• Customer Engagement
• Relationship Building
• Problem Resolution
• Communication Skills

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Healthcare Industry
• Medical Device Industry
• Sales Motions
• Customer Service

Tools & Technologies

• NetSuite