Inside Sales Consultant I

Service Experts; Richardson (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay with incentives

Paid Time Off

Medical / Dental / Vision Insurance

401(k) Retirement Savings Plan with 2%

Life Insurance

Disability insurance

Training opportunities

Career development opportunities

Minimum Experience: 0 - 2 years

Job summary

Service Experts is seeking an Inside Sales Consultant to drive outbound calls promoting residential HVAC tune-ups and related services. You will handle selling, scheduling, and answering customer questions to book appointments per the sales plan.

Requirements include 1+ year in outbound sales or telemarketing, 2+ years in customer service, and strong communication skills. Flexibility for shifts and a valid driver's license are needed. Comprehensive benefits offered.

Qualifications

• High School Degree or GED required; Bachelor's degree or related professional sales certifications preferred.
• 1+ years in outbound/telemarketing sales or related sales experience.
• 2+ years in customer service; excellent verbal and written communication skills.

Responsibilities

• Meet or exceed established sales and calls-per-hour goals.
• Place outbound calls to sell preventative maintenance, tune-ups and repairs.
• Maintain good customer relations and ensure calls meet company standards.
• Make decisions regarding customer satisfaction with confidence.
• Resolve problems by clarifying issues, researching solutions, and escalating when needed.
• Maintain customer records by updating account information.
• Stay knowledgeable about company products, services, and promotions.

Skills

Verbal communication

Written communication

Outbound sales

Customer service

Sales targets

Multi-system navigation

Problem solving

Flexible hours

Education

High School Degree or GED

Bachelor's degree preferred

Sales certifications preferred

Job description

Welcome! The Inside Sales Consultant is responsible for conducting outbound calls to customers promoting residential HVAC tune-ups, and other revenue-generating outbound call activities. You will be responsible for all aspects of the call activity including selling, scheduling, appointment booking and answering customer questions that may arise during the outbound call. All calls will be conducted with the highest degree of courtesy and professionalism in an effort to schedule appointments per the required sales plan.

Key Responsibilities

• Ability to meet or exceed established sales and calls-per-hour goals.
• Placing outbound calls to sell preventative maintenances, tune-ups and technician-recommended repairs.
• Maintaining good customer relations and ensuring that all calls meet Service Experts' standards.
• Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence.
• Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues.
• Maintaining customer records by updating account information.
• Continually maintain working knowledge of all company products, services, and promotions.

Desired Skills and Qualifications

• High School Degree or GED (a Bachelor's degree or related professional sales certifications preferred)
• 1+ years in outbound/telemarketing sales or related sales experience
• 2+ years in customer service
• Excellent verbal and written communication skills
• Ability to navigate multiple support center operations systems
• Strong selling and business-development skills
• Demonstrated commitment to the delivery of high quality, customer-focused service.
• Excellent interpersonal skills with the ability to decipher customer concerns and translate them into business solutions
• Valid driver's license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed

What We Offer You, as a Service Experts Employee

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities, through our Experts University
• Career Development opportunities
• Minimum Experience: 0 - 2 years
• Minimum Education: High School Diploma/GED

Equal Opportunity

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Accommodation

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]