Inside Sales - Claims (Mandarin Required)

ASUSTeK Computer Inc.; Fremont (CA); On-site; USD 70,304 - 71,400; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off

401(k)

Employee Assistance Program

Job summary

ASUSTeK Computer Inc. is hiring a Claim Team Inside Sales in Fremont, California. The successful candidate will drive order reviews and chargeback processes, engage with the HQ team in Asia, and handle customer inquiries. A BA/BS in Business Administration or equivalent and 2 years of related experience are required, alongside excellent communication skills in English and Mandarin. The position is office-based, with an estimated salary range of $70,304 to $71,400 annually, not including additional benefits.

Qualifications

• 2 years of related work experience.

Responsibilities

• Drive and oversee order review and chargeback processing.
• Assist HQ team in Asia and communicate with sales representatives/customers.
• Check and monitor accounts A/R deductions to ensure credit processing.
• Handle issues between sales and customers on daily inquiries.
• Maintain good attendance and punctuality.

Skills

Written and verbal communication skills in English and Mandarin

Proficient in Microsoft Office, mainly Excel and Access

Organized and detail oriented

Ability to work confidently in a rapidly changing environment

Works well individually and with cross-functional teams

Education

BA/BS degree in Business Administration or equivalent

Job description

As a Claim Team Inside Sales at ASUS, you will drive and oversee order review, chargeback processing, 2nd level customer inquiries, transportation claim, and workflow improvement. You will need to have a good understanding of US retail online operations and work closely with cross functional teams including Accounting, Finance, Operations, Fulfillment, and Business Planning. You will take the lead to minimize company losses, improve business processes, and enhance customer satisfaction level.

Essential Duties and Responsibilities

• Assist HQ team in Asia and communicate with sales representatives/customers for North American customer accounts
• Check and monitor accounts A/R deductions to ensure credit is processed
• Escalate and coordinate between departments to solve aging and help A/R close the book
• Handle HQ team issues between sales and customer on daily basis inquiries
• Read and understand channel program and provide assistance and solution to HQ claim team
• Engage and resolve pending claims between product management team, sales team, and customer
• Review data reports from HQ team and debug issues for bottleneck cases
• Maintain good attendance and punctuality

Required Qualifications

Years of Education: BA/BS degree in Business Administration or equivalent

Work Experience

• 2 years of related work experience

Knowledge and Skills

• Works well individually and with cross-functional teams
• Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required
• Excellent written and verbal communication skills in English and Mandarin
• Proficient in Microsoft Office, mainly Excel and Access
• Organized and detail oriented

Working Conditions

• Office Only: Typically works in an office environment
• Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time

Salary: $70,304 - $71,400 annually is the estimated pay range for this role working in Fremont, California office. It does not include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k). The final amount will be determined based on the qualifications and experience of the candidate relative to the role.

ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment.