Inside Sales - Call Center

P.J. Fitzpatrick; Elkton (MD); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, Vision and Life Insurance

401k with Company Match

Paid Personal Time Off

Birthday off

Vision Insurance

Life Insurance

401k with Company Match

Paid Personal Time Off

Job summary

A leading home services provider is seeking Inside Sales representatives to handle inbound and outbound calls. The role includes scheduling appointments and providing excellent customer service. Candidates should have strong communication skills and be comfortable working from scripts. Competitive pay and benefits including training, medical insurance, and 401k are offered.

Qualifications

• Ability to communicate respectfully and persuasively.
• Comfortable working with scripted material.
• Ability to answer inquiries clearly and effectively.
• Ability to build positive rapport with various customers while maintaining etiquette and call control.
• Ability to recognize opportunities to upsell accounts; explain new products and their benefits.
• Customer service experience preferred.
• Must live in DE, MD, PA, NJ, VA, DC.

Responsibilities

• Take inbound calls and schedule appointments.
• Research information to answer inquiries.
• Upsell accounts by explaining new products.
• Follow scripted materials to communicate consistently.
• Collaborate with management and support teams to improve service.

Skills

Communication skills

Ability to work with scripted material

Customer service experience

Scripted material

Inquiry research

Upselling

Customer service

Resident requirement

Job description

About the job Inside Sales - Call Center

P.J. Fitzpatrick, the most recognized name in the home services industry is expanding our inbound sales support team, and customer service team. We currently have openings for people to take inbound calls or make outbound calls and schedule appointments for our repair experts and sales team. You will receive paid professional training and will be taught the fundamentals to succeed at a high level.

Requirements

• The ability to communicate respectfully and persuasively with lots of different personalities
• Comfortable working with scripted material
• Ability to answer inquiries by clarifying information, researching information.
• Ability to build positive report with various types of customers, while demonstrating proper etiquette and the ability to effectively control the call
• Ability to recognize opportunities to up-sell accounts; explaining new products and their benefits
• Customer service experience preferred
• Must live in DE, MD, PA, NJ, VA, DC

At P.J. Fitzpatrick, we believe in offering competitive pay and an excellent benefits package. Our list of benefits includes:

• Paid Training
• Competitive pay
• Hands-on support from management that cares about the success of their people.
• Medical, Dental, Vision and Life Insurance.
• 401k with Company Match
• Paid Personal Time Off - including the day off for your birthday!
• A career opportunity with an organization that rewards performance, respect and integrity.