Inside Sales Representative

PJ Fitzpatrick; Lancaster (Lancaster County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance 401(k) with Company Mat

Paid Training

PTO

Floating Holiday

PTO on your Birthday

Job summary

PJ Fitzpatrick, a leading home services company, is seeking an Inside Sales Representative to be the first contact for homeowners and support the sales team. This fully remote position offers comprehensive training, performance bonuses, and growth opportunities within a fast-paced, supportive environment.

You’ll engage homeowners to schedule appointments, answer inquiries, and upsell services while maintaining a high standard of customer service and consistent messaging.

Qualifications

• Typing speed of at least 40 words per minute.
• Excellent written and verbal communication abilities.
• Proven problem-solving skills and ability to multitask.
• Strong interpersonal skills to build relationships with customers and team members.
• Detail-oriented and organized, with a commitment to providing exceptional customer experiences.
• Customer service experience.

Responsibilities

• Engage homeowners via phone and other channels to schedule appointments for the sales team.
• Provide a professional, positive customer experience using scripts with your personal touch.
• Follow company scripts while adding your personal touch to maintain messaging.
• Identify opportunities to upsell additional services and clearly explain product benefits.
• Address customer inquiries with accurate information and thoughtful problem-solving.
• Handle call transfers, messages, and other special telephone tasks efficiently.
• Maintain a positive demeanor while resolving concerns and conflicts.
• Build strong rapport with customers to enhance their experience.
• Collaborate with the sales team for smooth appointment scheduling and communication.
• Perform other related duties as assigned.

Skills

Typing 40 wpm

Customer service

Written & verbal communication

Multitasking

Interpersonal skills

Detail-oriented

Job description

Inside Sales Representative – Join P.J. Fitzpatrick’s Dynamic Team!

P.J. Fitzpatrick, the leading name in home services, is looking for enthusiastic and driven individuals to join our Inside Sales team! This is your chance to be part of a company known for professionalism, integrity, and results, while building a career in a fast-paced, supportive, and fully remote work environment.

Why You’ll Love This Role

As an Inside Sales Representative, you’ll be the first point of contact for homeowners, helping them connect with our sales team while delivering exceptional customer service. You’ll receive comprehensive training, enjoy performance-based bonuses, and have growth opportunities within our expanding organization.

Location:

Fully remote, but you must reside in one of the following areas: Delaware, Pennsylvania, Maryland, Virginia, DC, New Jersey, or New York

Compensation:

$18–$20 per hour + bonuses based on performance

What You’ll Do

• Engage homeowners via phone and other communication channels to schedule appointments for our sales team
• Use effective questioning and listening skills to provide a professional, positive customer experience
• Follow company scripts while adding your personal touch to maintain consistent messaging
• Identify opportunities to up-sell additional services and clearly explain product benefits
• Address customer inquiries with accurate information and thoughtful problem-solving
• Handle call transfers, messages, and other special telephone tasks efficiently
• Maintain a positive demeanor while resolving concerns and conflicts
• Build strong rapport with customers to enhance their experience
• Collaborate with the sales team for smooth appointment scheduling and communication
• Perform other related duties as assigned

Who We’re Looking For

If you’re motivated, personable, and passionate about helping customers while contributing to a high-performing team, this role is perfect for you!

Requirements

Qualifications:

• Strong data entry and computer skills with a typing speed of at least 40 words per minute.
• Excellent written and verbal communication abilities.
• Proven problem-solving skills and ability to handle multiple tasks effectively under pressure.
• Strong interpersonal skills to build relationships with customers and team members.
• Detail-oriented and organized, with a commitment to providing exceptional customer experiences.
• Customer service experience

Benefits

Benefits Overview At PJ Fitzpatrick, we believe our team deserves the best. Thats why we offer a comprehensive benefits package that includes:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance 401(k) with Company Match
• Paid Training
• PTO
• Floating Holiday
• PTO on your Birthday