Inside Sales Associate - Industrial/Oil & Gas

DSG Supply; Williston (ND); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

ESOP ownership

Paid PTO

Medical/dental/vision

401(k) with company match

Employee discount

Volunteer hours

Job summary

DSG Supply in Williston, ND (also Minot or Dickinson) seeks an Industrial/Oil & Gas Inside Sales Associate to handle orders, calls, bids, and customer service. Typical duties include order facilitation, product inquiries, quotes, and technical support. High school diploma and 2+ years college/technical training or 3-5 years field experience in related area are preferred.

The role supports an ESOP company culture, offers PTO, and a path for growth within a broad benefits program.

Qualifications

• A high school diploma or equivalent.
• 2+ years college/technical training or 3-5 years field experience in Industrial/Oil & Gas products.
• Excellent relationship building skills and outstanding interpersonal, customer service and communication skills.
• Proficiency with computers and ERP systems (Eclipse) preferred.

Responsibilities

• Serve as a primary facilitator for customer orders.
• Assist customers with product inquiries in a professional manner.
• Write and help fill orders accurately and timely.
• Generate quotations and follow up on quotes requested.
• Provide troubleshooting and technical support.
• Collaborate with sales team to resolve customer service issues quickly.

Skills

Customer service

Communication

Relationship building

Multi-tasking

Active listening

Problem solving

Education

High school diploma or equivalent

2+ years college/technical training or 3-5 years field experience

Tools

ERP systems (Eclipse)

Job description

Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

DSG is seeking an Industrial/Oil & Gas Inside Sales Associate in either our Williston, Minot, or Dickinson, ND location. Hours range between the hours of 7 am and 5 p m , Monday through Friday. As an Inside Sales Associate, you will be responsible for writing orders, taking calls, preparing project bids, and providing overall customer service.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of an Industrial/Oil & Gas Inside Sales Associate at DSG:

• Serve as a primary facilitator for customer orders
• Assist customers in a professional manner with product inquiries
• Write (and occasionally assist to fill) orders accurately and in a timely manner
• Generate customer quotations and follow up on quotes requested
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues in a timely manner
• Restock the counter area according to product brand and location
• Monitor product inventory and cull damaged product
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Continue education on latest updates to products through manufacturer schools, trade shows, tech schools, vendor meetings, trainings, trade journals, etc.
• Perform other duties as assigned

A Successful Industrial/Oil & Gas Inside Sales Associate Typically Has:

• A high school diploma or equivalent.
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of Industrial/Oil & Gasproducts.
• Excellent relationship building skills.
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email).
• Strong attention to detail, paired with the ability to multi-task.
• A knack for active listening to determine customer needs and maintain strong relationships.
• Superior problem solving, project management, and analytical skills.
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred.
• The ability to plan, prioritize and organize work effectively.
• The physical ability to frequently lift & load items weighing up to 60lbs.

At DSG, We Offer Benefits Built for You:

• We are proudly 100% employee owned , which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP) .
• We are highly committed to your training and development , offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental, and vision , also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution , among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and b.
• You will receive a discount on all DSG-supplied products .
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.