Operations Manager

DSG Supply; Fargo (ND); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

ESOP

Training & development

Competitive pay

PTO & EML

Medical/dental/vision

Life insurance

HSA with employer contribution

401(k) with employer match

Employee discount

Volunteer hours

Job summary

DSG seeks an Operations Manager for the Fargo, ND location. This is a full-time, hourly position with typical hours 8 am–5 pm, Monday through Friday. You will lead branch operations, driving service and responsiveness to customers, suppliers, and employee-owners.

DSG focuses on teamwork, growth, and ESOP ownership, offering a collaborative environment and career development. The role involves managing pricing, inventory, vendor relations, and daily office responsibilities to support business

Qualifications

• High school diploma required; college degree preferred.
• 5+ years in distribution or related field.
• Strong analytical ability to interpret data and solve problems.
• Excellent interpersonal communication and leadership skills.
• Ability to plan, prioritize, and organize under pressure; strong computer skills.

Responsibilities

• Maintain and update customer pricing profiles and contracts.
• Manage supplier rebates and vendor returns processes.
• Oversee inventory performance and cycle counts; coordinate with leadership.
• Supervise office staff and ensure professional customer/visitor experience.
• Improve branch procedures and cost-saving opportunities.
• Coordinate events and maintenance; ensure security and cleanliness.

Skills

Analytical ability

Interpersonal communication

Planning & organizing

Computer skills

Education

High school diploma

College degree (related field) preferred

Job description

DSG is seeking an Operations Manager in our Fargo, ND location. In this full-time, hourly position, work is typically performed between the hours of 8 am and 5pm , Monday through Friday. As an Operations Manager, you will be a leader in all areas of the branch processes and procedures relating to the operations that impact service and responsiveness to our customers, suppliers, and employee owners.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of an Operations Manager at DSG:

• Maintain and update customer pricing profiles/contracts upon approval
• Manage the supplier rebate process
• Manage the vendor return process
• Submit inventory credits and freight claim credits
• Review and maintain customer open orders to ensure needs are met
• Follow up with sales staff on open order and backorder reports
• Notify management regarding cost savings and profit improvement
• Identify and recommend process improvement initiatives
• Monitor and manage inventory performance: monitor the ABC analysis report and work with leadership to ensure inventory is controlled and meeting goals
• Oversee all branch responsibilities in absence of other branch management
• Manage customer, vendor, and other visitors experience to our branch including greeting customers/visitors, direct them to the appropriate person/area or responds to their inquiries
• Oversee planning and coordination of customer and employee events
• Assist in coordinating general maintenance and repair projects, office furniture, filing system, and manages some branch communications as needed
• Manage office access including opens and closes building and ensure security, cleanliness, and overall professional environment
• Supervise office staff for productivity and performance
• Take responsibility for the overall success of our phone system through answering and directing calls in a courteous and professional manner, while working to improve on-hold time, incoming ring time, and overall customer calling experience
• Assist on other administrative duties such as managing special projects
• Identify work procedures in a priority manner, prioritize workflow and communicate priorities effectively with associates
• Advise leadership as necessary regarding customer related and/or branch procedural issues that may need to be addressed
• All other duties as assigned

A Successful Operations Manager Typically Has:

• A high school diploma; college degree in related field preferred.
• Experience working within the company and with our programs, processes, and procedures.
• 5 years of experience in distribution, the industry and/or a related field.
• A high level of analytical ability to integrate and interpret data from diverse sources and find solutions to human relations, technical, strategic, or administrative problems; must be able to analyze problems, propose reasonable solutions, make logical decisions, carry out decisions made and follow-up with feedback where and when appropriate.
• Interpersonal communication skills necessary to lead others and deal effectively with a diverse group of external customers and vendors, as well as internal contacts at all levels of the company.
• The ability to plan, analyze, prioritize, and organize work effectively and to perform under pressure and time deadlines.
• Strong general computer skills.

At DSG, We Offer Benefits Built for You:

• We are proudly 100% employee owned , which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP) .
• We are highly committed to your training and development , offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental, and vision , also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution , among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and b.
• You will receive a discount on all DSG-supplied products .
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.