Inside Sales Associate - Bilingual

IDEXX Laboratories, Inc; Portland (ME); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401(k) with match

Employee stock program

Life/other insurance

Job summary

IDEXX Laboratories, Inc. is seeking an Inside Sales Associate to support Canada from a remote location. You will engage veterinary practices through professional phone interactions, using a consultative approach to grow diagnostic revenue and strengthen customer partnerships.

The role emphasizes bilingual communication (French and English), discovery-based selling, and close collaboration with field sales. Prior sales experience and a patient, team-oriented mindset are expected.

Qualifications

• Fluent in French (Québecois preferred) and English.
• 1–2 years direct telephone or face-to-face sales experience.
• Diagnostic or healthcare sales background preferred.
• Experience managing a sales pipeline highly preferred.
• Strong communication and collaboration skills.

Responsibilities

• Present IDEXX values to customers professionally.
• Use consultative selling to grow diagnostic revenue.
• Perform discovery to generate leads within existing base.
• Promote IDEXX products and services including in-house diagnostics and reference testing.
• Collaborate with field sales to drive revenue and utilization.
• Maintain customer profiles and interactions in Salesforce.com.

Skills

Bilingual French/English

Direct sales experience

Consultative selling

Sales discovery

Customer relationship building

Salesforce proficiency

Education

Bachelor's degree in business or science

Tools

Salesforce.com

Job description

Our North America Inside Sales Team is hiring for an Inside Sales Associate supporting Canada!

Communicating the true value of our veterinary diagnostic and technology products and services is at the heart of our IDEXX's commercial business. As an Inside Sales Associate, you will work collaboratively with the front-line sales team to build strong relationships, drive IDEXX loyalty and increase diagnostic revenue growth with our customers in your aligned region. You will engage customers through knowledgeable phone interactions, business discussions and educational opportunities. Leveraging your selling techniques, you will uncover customer needs to increase product utilization and confirm mutually beneficial next steps to move the sale/relationship forward.

Successful candidates will have previous sales experience, a strong commitment to providing an excellent customer experience through relationship building and thrive in a collaborative fast-paced environment.

Why This Role Matters

Every conversation you have with a veterinary practice shapes the level of care pets receive. When you help a clinic get more from their diagnostic tools, veterinarians catch illness earlier, make better-informed treatment decisions and build deeper trust with pet owners. You are the connection between IDEXX's technology and the practices that depend on it - and for our French-speaking customers across Canada, you are the voice that makes that partnership possible in their own language. Your work grows the business, and it also raises the standard of care for animals in the communities you serve.

In the role of Inside Sales Associate - Bilingual:

• You will present IDEXX's values to our customers in a professional manner, including an understanding of our industry, veterinary practice, customers, technology, operations and processes.

• Focus on a consultative selling approach to help practices grow their diagnostic revenue with IDEXX as a high value partner.

• Use discovery to make recommendations and generate leads/opportunities within your existing customer base leading to an overall increase in the territory revenue.

• Help build customer loyalty through the effective use of IDEXX products & services including in-house diagnostic solutions, rapid assay and reference laboratory testing in the customer's practice.

• Collaborate with your field sales colleagues to increase the diagnostic utilization and revenue growth year over year in your region.

• You will use Salesforce.com to maintain accurate customer profiles and interactions.

What you need to succeed?

• Must be fluent in both French (preferably Quebecois French) and English.

• Basic experience in direct telephone or customer face-to-face sales (1-2 years).

• Diagnostic sales preferred.

• Previous experience managing a sales pipeline highly preferred.

• Highly motivated and goal-oriented, while working collaboratively within a team.

• Excellent communication skills both written and verbal.

• Be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily.

• Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.

• Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations.

• Computer proficiency (Microsoft Windows, Excel, Word and Outlook).

• Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus.

• Bachelor's degree in a business or scientific discipline is a plus.

What you can expect from us:

• Hourly rate of $28.00+/hr based on experience & ability to earn quarterly commission.

• Health / Dental / Vision Benefits Day-One

• 5% matching 401k

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Why IDEXX

We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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