Inside Sales Associate

3M HEALTHCARE; Hopkinton (MA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Paid Time Off (PTO)

100% employer paid Life Insurance

Tuition Education Programs

Employee Stock Purchase Plan

Job summary

Dormont Manufacturing Co in Hopkinton, MA is looking for an Inside Sales Associate to manage customer relationships and ensure a smooth sales process. Responsibilities include assisting customers, processing orders, and handling complaints promptly.

The ideal candidate should have at least 1 year of inside sales experience and possess a high school diploma. The position offers competitive pay up to $25 per hour and various benefits including medical and tuition programs.

Qualifications

• 1+ years related inside sales experience preferred.
• Ability to move 100 pounds with a dolly.
• Must be 18 years of age or older to apply.

Responsibilities

• Establish relationships with customers by assisting walk-in and phone customers.
• Processes, pulls and distributes customer products quickly and efficiently.
• Handles questions and complaints in a timely and professional manner.

Skills

Customer relationship management

Data entry

Sales experience

Problem-solving

Inventory management

Education

High school diploma or GED

Job description

Location: Hopkinton, MA - 98; 12 Parkwood Drive, Hopkinton, Massachusetts - 01748

Pay: Up to $25 / hour and up to $2,500 through performance bonuses

Work Hours: Monday - Friday 7:30AM - 4:00PM

Benefits

Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs

401 (k) with generous company match

13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)

100% employer paid Life Insurance and Long-Term Disability Insurance

Fully Funded Tuition Education Programs

Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance

Employee Stock Purchase Plan

Employee Discounts and much more

Responsibilities

The Inside Sales Associate works with customers to find what they want, create solutions and ensure a smooth sales process.

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
• Processes, pulls and distributes customer products quickly and efficiently.
• Handles questions and complaints in a timely and professional manner.
• Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered. Secures payment of invoice with proper funds or obtain credit authorization in accordance with company policy.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Estimates date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
• Assists in receiving, shipping, and general warehouse duties.

Qualifications

• High school diploma or GED.
• 1+ years related inside sales experience preferred.
• The ability to move 100 pounds with a dolly.
• Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
• Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.
• To be 18 years of age or older to apply.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.

The compensation range for this position in MA is between $18 and $25 per hour based on a full‑time schedule. The actual pay may vary depending on your skills, qualifications and experience. Additionally, this position may be eligible for discretionary bonuses or commissions plans as well as relocation or cost of living adjustments. The application window for this position is expected to close after 30 days of posting, but will remain open until filled.

Your total compensation (pay, benefits, and bonuses) will be adjusted based upon your job classification, hours worked, and length of employment. Please note that benefits are subject to change.

POOLCORP, including all its subsidiaries, is a drug‑free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.