Inside Sales Associate

POOLCORP; Hopkinton (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage & FSA

401(k) with company match

PTO & 8 paid holidays

Life Insurance & long-term disability

Tuition education programs

Employee stock purchase plan

Employee discounts

Bonuses and referrals programs

Wellness programs

Job summary

POOLCORP is seeking an Inside Sales Associate in Hopkinton, MA. You will engage customers at the counter and over the phone, answer questions, process orders, and help ensure a smooth sales and pickup experience. You will support showroom and basic warehouse operations in a fast-paced, team-oriented environment.

The role emphasizes helping customers, learning products, and contributing to aproductive showroom and warehouse workflow. Weekend or overtime expectations may apply per business needs.

Qualifications

• 18 years of age or older.
• Excellent customer service attitude and comfortable interacting with customers.
• Strong computer skills, including MS Office usage.
• Ability to safely move products weighing up to 100 lbs.

Responsibilities

• Assist walk-in and phone customers with questions, orders, and service needs.
• Enter sales orders, generate invoices, and process payments or credit authorizations.
• Recommend products and solutions based on customer needs and product availability.
• Evaluate warranty items per policy and customer needs.
• Provide estimated delivery dates based on vendor schedules.
• Pull, stage, and distribute customer orders; may use RF scanner.
• Restock showroom merchandise and support warehouse duties.

Skills

Customer service

MS Office proficient

Lifting 100 lbs

Education

High school diploma or GED

Tools

RF scanner

Job description

Location: Hopkinton, MA - 98; 12 Parkwood Drive, Hopkinton, Massachusetts - 01748

Pay: Up to $25 / hour + performance bonuses up to $2,500.

Work Hours: Monday - Friday 7:30AM - 4:00PM

You want Benefits? You’ve got it!

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!

What to Expect?

As an Inside Sales Associate at POOLCORP, you will be an important part of the customer experience. In this fast-paced, customer-facing role, you will assist customers at the counter and over the phone by answering product questions, processing orders, recommending solutions, and helping ensure a smooth sales and pickup experience. You will build strong relationships with customers while also supporting showroom and basic warehouse operations.

This is a great opportunity for someone who enjoys helping customers, learning products, and working in a hands‑on team environment.

On a Daily Basis Our Inside Sales Associate

• Assists walk-in and phone customers with product questions, orders, and service needs.
• Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy
• Recommend products and solutions based on customer needs and product availability.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Provides an estimated date of delivery to the customer based on knowledge of the vendor’s production and delivery schedules.
• Pulls, stages, and distributes customer orders efficiently, including occasional use of an RF scanner.
• Restocks and replenishes showroom merchandise to maintain product availability and presentation.
• Cross-trains in receiving, shipping, and general warehouse duties to support overall branch operations.

What You Will Need

• Must be 18 years of age or older.
• Excellent customer service attitude and comfortable interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.

Preferred

High school diploma or GED, 1+ years of related inside sales experience, Familiarity with pool supplies, parts, chemicals, or pool construction/maintenance.

Looking to work for the best in the industry?

Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 12 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Trends, Pinch A Penny, and Horizon Distributors.

Why join POOLCORP?

We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.

At POOLCORP, we are committed to our employees’ success. Our comprehensive benefits program offers the flexibility of benefits that meet the needs of our employees and their families. Some of these benefits include medical, dental and vision care, company-paid life and long-term disability insurance, prescription drug coverage, flexible spending and health savings accounts, 401(k) with company match, employee stock purchase plan, and employee assistance and education reimbursement programs. These benefits can help build a foundation for the future while helping employees live a healthy lifestyle.

The compensation range for this position in MA is between $18 and $25 based on a full-time schedule. The actual pay may vary depending on your skills, qualifications and experience. Additionally, this position may be eligible for discretionary bonuses or commissions plans as well as relocation or cost of living adjustments. The application window for this position is expected to close after 30 days of posting, but will remain open until filled.

Your total compensation (pay, benefits, and bonuses) will be adjusted based upon your job classification, hours worked, and length of employment. Please note that benefits are subject to change. For more information about compensation and benefits, visit https://www.poolcorp.com/careers/compensation-benefits/

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

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