Inside Sales and Service Representative - Parts

Ingersoll Rand; Kansas City (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is looking for an Inside Sales & Service Representative - Parts based in Menomonee Falls, WI. This role includes handling sales support tasks from inquiry to delivery, including parts identification and order management. The representative will also assist in mentoring peers and maintaining inventory.

Essential qualifications include a high school diploma or GED, with a minimum of 2 years of related experience. Strong communication skills and a customer service focus are crucial, along with the ability to handle physical demands of the job.

Qualifications

• High school diploma/GED required.
• 2+ years of relevant experience required.
• This position is highly physical; requires regular use of hands, fingers, walking, and lifting.

Responsibilities

• Handle inbound customer requests to generate sales.
• Assist customers with parts identification and quotes.
• Manage order delivery schedules.
• Act as key customer contact throughout the sales cycle.
• Prepare sales and activity reports as requested.

Skills

Data analysis

Communication skills

Multi-tasking

Customer service focus

Education

High school diploma/GED

Bachelor's Degree preferred

Tools

Microsoft Office

SalesForce

Forklift

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Inside Sales & Service Representative - Parts

Location: Menomonee Falls, WI

About Us: Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high‑quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems.

Job Overview: This is an Inside Sales & Service - Parts position based out of the Menomonee Falls Customer Center. The role includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, they are able to continue to support the outside sales force with more depth in lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands‑on supervision of highly complex orders or those that require significant coordination with external entities.

Responsibilities

• Handling inbound customer requests to generate sales of compressed air products, services, and parts.
• Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders.
• Manage these orders to ensure delivery schedule is achieved.
• Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
• Mentor peers and share best practices with those less experienced as needed.
• Manage inventory to stocking levels. Ensure the order process is complete and error‑free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance, as well as operate forklift in Parts Warehouse within compliance.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.

Requirements

• High school diploma/GED required.
• 2+ years of relevant experience required.
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and/or move up to 10 lbs. and occasionally lift and/or move 40+ lbs.

Core Competencies

• Uses data analysis and excellent processes to help predict problem areas and identify areas of opportunity.
• Ability to communicate effectively to all teammates, providing responses and updates timely.
• Excellent multi‑tasking skills to receive information and requests via multiple media methods.
• Excellent written & verbal communication skills.
• Organizational skills – ability to manage time and multi‑task.
• Thinks and acts strategically.
• Customer service focus – understand the need, solve problems, and respond in an efficient manner.

Preferences

• Bachelor's Degree preferred and will be considered in lieu of experience.
• Technical background highly preferred.
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire.
• SalesForce experience a plus.
• Forklift certification a plus, but not required (we’ll certify you!).

Travel & Work Arrangements/Requirements: This position will be based onsite in Menomonee Falls, WI and may travel occasionally within the US for meetings, employee training, and other business needs (5‑10%).

What We Offer: At Ingersoll Rand, we embrace a culture of personal ownership – taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.