Inside Sales and Service Representative - Parts

Ingersoll-Rand; Menomonee Falls (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Job summary

Ingersoll-Rand in Menomonee Falls, WI is looking for an Inside Sales and Service Representative – Parts to support customer inquiries and manage orders effectively. Key duties include parts identification, quoting, and ensuring delivery. The successful candidate will have a high school diploma, 2+ years of relevant experience, and strong communication skills.

The role includes mentoring peers, managing inventory, and ensuring compliance with safety regulations. A comprehensive benefits package, including medical and 401(k), is offered.

Qualifications

• 2+ years of relevant experience required.
• PhD in a technical field preferred.
• Proficient in Microsoft Office applications.

Responsibilities

• Handle inbound customer requests.
• Assist customers with parts identification.
• Manage orders to ensure delivery.
• Mentor less experienced peers.
• Ensure compliance with environmental safety.
• Prepare sales and activity reports.

Skills

Communication

Data analysis

Customer service

Multi-tasking

Education

High school diploma/GED

Bachelor’s Degree preferred

Tools

Microsoft Office

SalesForce

Forklift certification

Job description

Inside Sales and Service Representative – Parts

Job Title: Inside Sales & Service Representative – Parts

Location: Menomonee Falls, WI

BH Job ID: BH-3611-6

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Overview: This Inside Sales & Service – Parts position based out of the Menomonee Falls Customer Center involves sales support from inquiry to delivery, including parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative gains experience, responsibilities expand to lead generation, market intelligence, and partner outreach. Advanced roles may involve special projects requiring complex order supervision.

Responsibilities

• Handling inbound customer requests to generate sales of compressed air products, services, and parts.
• Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders.
• Manage these orders to ensure delivery schedule is achieved.
• Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
• Mentor peers and share best practices with those less experienced as needed.
• Manage inventory to stocking levels. Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance, as well as operate forklift in Parts Warehouse within compliance.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.

Requirements

• High school diploma/GED required.
• 2+ years of relevant experience required.
• This position is physically demanding and requires regular use of hands, fingers, walking, stooping, and kneeling. Employees must regularly lift/move up to 10 lbs. and occasionally lift/move 40+ lbs.

Core Competencies

• Uses data analysis and excellent processes to help predict problem areas and identify areas of opportunity.
• Ability to communicate effectively to all teammates, providing responses and updates timely.
• Excellent multi‑tasking skills to receive information and requests via multiple media methods.
• Excellent written & verbal communication skills.
• Organizational skills – ability to manage time and multi‑task.
• Think and act strategically.
• Customer service focus – understand the need, solve problems, and respond in an efficient manner.

Preferences

• Bachelor’s Degree preferred and will be considered in lieu of experience.
• Technical background highly preferred.
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire.
• SalesForce experience a plus.
• Forklift certification a plus, but not required (we’ll certify you!).

Travel & Work Arrangements/Requirements: This position will be based onsite in Menomonee Falls, WI and may travel occasionally within the US for meetings, employee training, and other business needs (5‑10%).

Benefits

At Ingersoll Rand, we offer a comprehensive benefits package, including health care options such as medical, prescription, dental, and vision coverage; wellness programs; life insurance; a robust 401(k) plan; paid time off; and employee stock grant, among other offerings.