Inside Sales and Service Representative

Ingersoll-Rand; Cincinnati, Northern (OH, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Ingersoll Rand is seeking an Inside Sales and Service Representative at the Cincinnati Customer Center. The role includes sales support from inquiry to delivery, parts identification, quoting, order processing, pricing, and expediting to resolve issues and keep customers informed.

As you gain experience, you may assist the outside sales force with lead generation, market intelligence, and coordination on special projects. A highly physical environment with safety compliance is expected.

Qualifications

• High school diploma or GED required.
• Associates Degree or 2-3 years of relevant experience required; Bachelor’s Degree preferred.
• Technical background highly preferred.

Responsibilities

• Handle inbound customer requests to generate sales of compressed air products, services, and parts.
• Assist customers with parts identification and generate quotes for customers to ensure quotes transition to orders.
• Manage orders to ensure delivery schedule is achieved.
• Act as key customer contact to provide information through the complete sales cycle from quote to delivery.
• Mentor peers and share best practices with those less experienced as needed.
• Manage inventory to stocking levels; ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift in Parts Warehouse within compliance.
• Prepare all sales and activity reports, presentations, studies and research as requested.

Skills

Microsoft Office

Internal software navigation

Forklift certification

Education

High school diploma or GED

Associates Degree

Bachelor’s Degree preferred

Tools

CRM software

ERP software

Job description

Inside Sales and Service Representative

BH Job ID: 5009

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Location: Toronto Custumer Center

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.

Job Summary

This is anInside Sales & Service - Partsposition based out of the Cincinatti?CustomerCenter. Therole includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing,expediting, and problem solving. As the ISS Representative becomes more experienced, he/sheis able tocontinue to support the outside sales force with more depth in lead generation, market intelligence, and contact with current customers.?For the most experienced, they may be assigned to Special Projects, which require hands-on supervision ofhighly complexorders or those that require significant coordination with external entities.?

Responsibilities

Handling inbound customer requests to generate sales of compressed air products, services, and parts.

Assistcustomers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders.

Manage these orders to ensure delivery schedule is achieved.

Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.?

Mentor peers and share best practices with those less experienced as needed.

Manage inventory to stocking levels. Ensure the order process is complete and error-free.

Manage outside purchases and product transportation expenses effectively and efficiently.

Ensure environmental, health and safety compliance.?

Operate forklift in Parts Warehouse within compliance.

Ensure that all paperwork, purchase orders, etc. aremaintainedto respond to customer inquiriestimelyand ensure internal process requirements.

Prepare all sales and activity reports, presentations,studiesand research as requested.?

Basic Qualifications

High school diploma or GEDrequired??

Associates Degreeor 2-3 years of relevant experiencerequired;Bachelor’s Degreepreferred

Technical background highly preferred

Proficiencyin Microsoft Office computer applications required; ability to navigate internal software programs will be needed afterhire

Forklift certification aplus, butnotrequired(we'llcertify you!)

This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling.? It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

Travel & Work Arrangements/Requirements

This position will be based inCincinatti, OH, andmay travel occasionally within the US for meetings, employee training, and other business needs (5-10%).

Uses data analysis and excellent processes to help predict problem areas andidentifyareas of opportunity.

Ability to communicate effectively to all teammates, providing responses and updatestimely

Excellent multi-tasking skills to receive information and requests via multiple mediamethods

Organizational skills – ability to manage time and multi-task.

Thinks and actsstrategically

Customer service focus – understand the need, solve problems, and respond in an efficientmanner

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

If you are a person with a disability and need assistance applying for a job, please submit a request .

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.