Inside Sales Agent – Freight & Logistics

Roadrunner; Downers Grove (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

Paid holidays

401k

Job summary

Roadrunner is seeking an Inside Sales Agent in Downers Grove, IL to drive new business via outbound calls and grow existing shipper relationships. You will build a robust pipeline and ensure ongoing customer success over the phone.

The role is hourly, non-exempt, with benefits and opportunities for growth in a fast-paced, results-driven sales team.

Qualifications

• 1–3 years of inside sales or customer-facing experience.
• Experience in freight, logistics, or transportation is preferred.
• Ability to make 30+ outbound calls per day with a positive attitude.
• Strong verbal communication skills with phone-based selling.
• CRM experience is a plus.

Responsibilities

• Make a high volume of outbound calls daily to identify new shipping opportunities.
• Maintain and grow a book of existing accounts through regular check-ins and upsell opportunities.
• Collaborate with operations and account management to resolve issues quickly.
• Maintain clean CRM records and track pipeline to move deals forward.

Skills

Inside sales

Outbound calls

CRM experience

Account management

Communication skills

Tools

CRM software

Job description

Job Description Summary:

We’re looking for a driven, self-motivated Inside Sales Agent to join our growing sales team. In this role, you’ll be on the front lines of new business development — spending the majority of your time on outbound prospecting calls to build a pipeline of shippers looking for a smarter, more reliable long‑haul freight partner. You’ll also manage and grow a portfolio of existing accounts, ensuring customers stay engaged and satisfied as their needs evolve.

This is a high-activity, results-oriented role that rewards hustle, persistence, and the ability to build relationships over the phone.

Critical Job Functions:

• Make a high volume of outbound calls daily to identify new shipping opportunities, qualify prospects, and convert leads into active customers.
• Maintain and grow a book of existing accounts through regular check-ins, identifying upsell opportunities and ensuring strong service continuity.
• Work closely with operations and account management teams to resolve issues quickly and keep customers moving.
• Maintain clean, accurate CRM records — logging calls, tracking pipeline, and following up systematically to move deals forward.

Job Requirements:

• 1–3 years of inside sales or customer-facing experience, ideally in freight, logistics, or transportation
• Freight brokerage or carrier sales experience is a strong plus
• Comfortable making 30+ outbound calls per day with persistence and a positive attitude
• Strong verbal communication skills — you’ll be selling over the phone, so your voice is your most important tool
• Experience with a CRM preferred
• Highly organized with the ability to manage a large number of accounts and prospects simultaneously

What Success Looks Like:

• First 90 days: Service offerings mastered, active prospect list built, and new business generation underway.
• Six months in: Hitting monthly activity and performance targets consistently and managing a growing book of accounts with minimal supervision.

Compensation & Benefits:

• This is an hourly, non-exempt position with a competitive wage commensurate with experience. Benefits include health, dental, and vision coverage, PTO, and opportunities for growth within the sales organization.

Physical Demands and Work Environment: The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Physical Demands:
  • Sedentary physical activity performing non‑strenuous daily activities of an administrative nature.
  • While performing the duties of the job, the employee is regularly required to sit, walk, stand, reach/handle items, work with the fingers, and talk and hear others in conversations via the phone or in person.
• Work Environment:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The noise level in the work environment is usually moderate.

Compensation:

• The compensation for this role is $18.00 to $20.00 per hour.

Job Location:

• Downers Grove, IL

Benefits:

• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace.

Summary:

Do you have experience in selling Less-than-Truckload (LTL) shipping? Roadrunner is looking for go‑getters to join our award‑winning team of freight transportation experts!

Roadrunner’s Smart Long Haul is revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and intelligent and efficient direct routing. A Top 100 Trucking company by Inbound Logistics and a Top Tier Service Carrier by Mastio, Roadrunner is an LTL industry leader on the rise.

As a long‑haul, metro‑to‑metro LTL carrier, Roadrunner offers more direct routes than any other nationwide Less‑than‑Truckload carrier in the United States. With a nationwide presence, terminals across 40+ markets and more than $400 million in revenue, the company’s Smart Long‑Haul Network is the preferred choice for shippers looking to move freight quickly and reliably.

Roadrunner is growing and looking for a highly motivated Inside Sales Agent – Freight & Logistics to join our winning team. If you are results driven and looking for a rapidly growing company with high growth and earnings potential,

We Run Safe. We Run Smart. We Run Together.