Inside Sales Advisor - Parts

Ring Power Cat; Riverview (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Ring Power Cat is seeking a customer-focused team member to greet customers professionally and ensure order accuracy. You will assist with processing, tracking, and completing orders while supporting initiatives like freight recovery and returns.

Display strong communication, adaptability, and initiative to resolve issues and maintain trusted partnerships. You will handle multiple tasks calmly and professionally in a fast-paced environment.

Qualifications

• Safety policies followed; safe work behavior prioritized.
• Demonstrates mastery of job knowledge and skills per LMS sources.
• Clear, effective communication; uses appropriate medium and confirms understanding.
• Adapts to changing business needs and dynamic situations.
• Maintains composure and handles multiple tasks under pressure.
• Anticipates concerns; builds positive, discreet relationships.
• Proactively resolves issues; seeks input from others.
• Delivers customer-focused service and seeks best solutions.
• Drives tasks with urgency while maintaining quality.
• Demonstrates reliability, integrity and trust in handling information.

Responsibilities

• Greets customers promptly and professionally.
• Identifies order accuracy and captures signatures.
• Explains processing, tracking, and completion of orders to customers.
• Supports initiatives like freight recovery, service charge reduction, returns and collections.
• Relays relevant customer information to management for trusted-partner relations.
• Assists customers consultatively to determine urgency and needed dates.
• Performs other duties as assigned.

Skills

Safety

Job Specific Skills

Communication

Adaptability

Stress Management

Interpersonal Skill

Takes Initiative

Customer Oriented

Results Oriented

Credibility

Job description

Primary Job Role

Maintains company standards in housekeeping and contamination control.

Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt

Supports key business initiatives such as freight recovery, service charge reduction, returns and collections.

Assist customer in a consultative manner to provide best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log).

Knowledgeable on CAT and other Prime Product lines. Stays current on all informational resources and training curriculum.

Clear communication with customer on processing, tracking and completion of orders. Relays pertinent customer information to management that could impact "Trusted Partner" relationship.

Performs other duties as assigned.

Essential Job Competencies

• Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Job Specific Skills Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.
• Communication Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
• Adaptability Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
• Stress Management Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked.
• Interpersonal Skill Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to elevate critical issues when unsuccessful in gaining support.
• Takes Initiative Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
• Customer Oriented Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.
• Results Oriented Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
• Credibility Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami.

Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas