Shop Service Technician III - Utilites

Ring Power Cat; Saint Augustine (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Ring Power Cat in Saint Augustine, FL seeks a skilled technician to diagnose, service, and repair customer and company equipment. You will follow safety and contamination policies while maintaining an organized work area and documenting repairs using the company’s software.

The role requires completing training, collaborating with the team, and continuously improving methods and safety practices to deliver high-quality service and support to customers.

Qualifications

• Safety focused and compliant with environmental and contamination control policies.
• Demonstrated ability to diagnose, disassemble, and reassemble components to manufacturer specifications.
• Strong communication and teamwork, with the ability to document repairs accurately using appropriate software.
• Willingness to participate in technician training classes and skill development.
• Commitment to maintaining clean, safe, and organized work areas while improving methods and safety standards.

Responsibilities

• Diagnose and perform designated repairs on customer or company-owned equipment including mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Operate in assigned area with attention to safety, quality, and efficiency; contribute to process improvements.
• Research repair needs and order parts; document repairs and repair times using the appropriate software.
• Assist in facility upkeep and contamination control, including housekeeping and general maintenance duties.
• Perform other duties as assigned.

Job description

Primary Job Role

• Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.
• Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.
• Attends and successfully completes required technician training classes.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Research repair needs and order parts as needed. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Approaches work in a positive manner and maintains conduct that is supportive of the work Team. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Assists with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties.
• Performs other duties as assigned.

Essential Job Competencies

Safety

fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills

Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication

Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Takes Initiative

Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Results Oriented

Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.

Confidence and Drive

Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative.

Adaptability

Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.

Credibility

Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

Personal Development

Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees