Inside Sales Advisor

Blue Cross & Blue Shield of Kansas, Inc.; Kansas; Hybrid; USD 88,166,000 - 110,897,000; Full time

Benefits offered by this job

6 weeks paid parental leave

401(k) plan matching up to 5%

Tuition reimbursement

Health/Vision/Dental insurance

Remote/hybrid/onsite flexibility

Job summary

Blue Cross and Blue Shield of Kansas seeks an Inside Sales Advisor to help Kansans find suitable health coverage. Through a mix of inbound and outbound calls, you will educate, enroll, and retain members in Medicare and individual plans while overcoming objections and highlighting product value.

The role emphasizes strong communication, achievement of sales goals, and compliance with licensing and certification requirements, with options for remote, hybrid, or onsite work in accordance with

Qualifications

• High school diploma or equivalent.
• At least one year of internal sales experience or two years in sales/customer service in a performance-based environment.
• Ability to obtain and maintain Kansas Health, Accident and Life Insurance license; Part D/Medicare certification annually.
• Strong communication, presentation, and negotiation skills; ability to thrive in a fast-paced call center environment.
• Experience with inbound sales is preferred.

Responsibilities

• Convert leads to sales using company sales models via a call center with inbound/outbound structure.
• Sell Medicare, Medicare Advantage and Part D products, plus direct enrolled individual health insurance.
• Upsell related policies (dental, life, cancer, hospital indemnity, disability, travel).
• Meet or exceed monthly/annual sales goals and productivity metrics.
• Maintain reports on production and competitive environment; stay compliant with applicable laws.

Skills

Communication skills

Sales experience

License ( KS Health/Life Insurance )

Education

High school diploma or equivalent

KS Health/Life Insurance license

Tools

CSI

LTS

METS

Job description

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.Why Join Us?Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.Family Comes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hireProfessional Growth Opportunities: Advance your career with ongoing training and development programs.Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.Benefits & PerksBase compensation is only one component of your competitive Total Rewards packageIncentive pay program (EPIP)Health/Vision/Dental insurance6 weeks paid parental leave for new mothers and fathersFertility/Adoption assistance2 weeks paid caregiver leave401(k) plan matching up to 5%Tuition reimbursementHealth & fitness benefits, discounts and resourcesJob SummaryAs an Inside Sales Advisor, you'll play a vital role in helping individuals and families across Kansas find the health coverage that fits their needs. Through a dynamic mix of inbound and outbound calls, you’ll educate and enroll members in our individual and Medicare plans, overcome objections, and highlight the value of our products. You’ll also support retention by offering plan alternatives and reinforcing the benefits of current coverage. This is a fast-paced, goal-driven role where each call is an opportunity to make a meaningful impact—while growing your career in a mission-driven organization.“This position is 40 hours/week and eligible to work remotely, hybrid or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”What you’ll doComplete required training and continuing education.Use company sales models to convert leads to sales by best fitting prospects with products through a call center with both inbound and outbound structure.Sell under and over age 65 products such as Medicare Supplement, Medicare Advantage and Part D.Sell direct enrolled individual health insurance products.Upsell dental, life, cancer, hospital indemnity, disability, and travel policies.Overcome sales objections and position products against competition while balancing intensity and integrity.Successfully execute cold calls for sales leads with the goal of conversion to enrollment.Required to meet or exceed specific attainable sales goals monthly and annually.Must meet or exceed department standards related to productivity measured through key performance indicators including outbound calls, call scoring and close ratio.Proactively conserves policies in danger of cancellation.Responsible for planning and completing daily activities associated with the sales process.Accurately complete various detailed reports at prescribed intervals such as tracking production and competitive environment.Responsible for communicating legislation at both federal and state levels, underwriting guidelines and rating practices that would impact either Blue Cross and Blue Shield of Kansas or our clients.Responsible for understanding benefits, deductibles, coinsurance, waiting periods, product limitations and exclusions for under and over age 65 products. Responsible for understanding, non-group and group lines of business and OBRA, COBRA AND MSP COBRA regulations.Required to use the telephone 90% of the day and required to sit 90% of the day. In addition, required to key data for 50% of the day while managing multiple monitor screens.Responsible for maintaining working knowledge of LTS/METS to ESM policies and procedures while minimizing MTM errors to meet or exceed company MTM standards, working in a timely manner.Must sign a non-disclosure agreementWhat you needKnowledge/Skills/AbilitiesArticulate and well-spoken with strong communication, sound judgement, professionalism, and human relations skills are required.Ability to meet sales and overall performance targets.Able to obtain and maintain a license issued by the State of Kansas for Health, Accident and Life Insurance. Ability to obtain and maintain Part D/Medicare Advantage and FFM certification annually.Ability to handle fast-paced telephone duties, emphasis is extremely heavy the last 10 days of the month.Must be able to make rapid decisions 75% of the average workday and be able to update a computer and make the required sale presentation at the same time.Working knowledge of CSI, LTS, METS and other internal operating systems is preferred.Working knowledge of over and under age 65 individual product lines, contracts and related operating policies and rating practices of the company and its subsidiaries as they interact with the individual product line is preferred.Understanding of Kansas Insurance Department, Centres for Medicaid and Medicare, and the Affordable Care Act advertising and marketing guidelines is preferred.Education and ExperienceHigh school diploma or equivalentAt least one year of internal experience in individual or group sales experience, sales coaching, or customer service, or two years' previous sales or customer service experience with another company in a performance-based competitive sales environment.Experience working in inbound sales environment is preferred.State of Kansas for Health, Accident and Life Insurance is preferred.Physical RequirementsThe environment is very fast paced with very heavy telephone work (90%)Please note that during our peak season (October – December), time off will be limited.Must be able to sit 90% of the day and key data 50% of the day.Compensation$30.96-$38.70 hourlyNon-Exempt Grade 14Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.Our Commitment to Connection and BelongingAt Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.