Inside Sales Account Manager

Baudville Brands; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Discretionary bonus

401K with match

Medical/Dental/Vision

Tuition Reimbursement

Job summary

Baudville Brands is seeking an Inside Sales Account Manager to nurture and grow an existing customer base from our Grand Rapids, MI campus. You will balance consultative selling with outstanding service while delivering value‑driven product recommendations and building long‑term relationships.

Ideal candidates bring 1–3 years of B2B sales or customer service experience, strong communication skills, and proficiency with CRM tools and Excel.

Qualifications

• High school diploma or equivalent.
• 1–3 years of B2B sales or customer service experience in a goal‑and‑metrics‑driven environment preferred.
• Strong communication and relationship‑building skills.
• Goal‑oriented, performance‑driven mindset.
• Proficient with Excel and Word; CRM experience is a plus.
• Collaborative team player with strong organizational and follow‑through skills.

Responsibilities

• Manage, enhance, and grow Baudville Brands’ existing customer base.
• Generate revenue by delivering exceptional customer experiences and product solutions.
• Develop deep knowledge of the product portfolio to provide value‑driven recommendations.
• Build and maintain strong relationships with customers and internal teams.
• Use core systems including CRM and order entry platforms and complete weekly activity reporting.

Skills

Strong communication

Relationship building

CRM experience

Excel proficiency

Team player

Organized

Active listening

Goal oriented

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Opportunity

Are you a driven, relationship‑focused professional who thrives on meaningful customer interactions? If so, this may be a great opportunity for you! Our Inside Sales Account Managers are responsible for managing, enhancing, and growing Baudville Brands’ existing customer base. You’ll generate revenue by delivering exceptional customer experiences, understanding client needs, and recommending thoughtful product solutions that support recognition and engagement goals. You’ll be part of a fun, collaborative inside sales team that values teamwork, growth, and excellence.

This role is on-site at our Grand Rapids, MI, location.

• Balance consultative selling skills with a strong customer service mindset
• Develop deep knowledge of the Baudville Brands product portfolio and translate that knowledge into accurate, value‑driven recommendations
• Build and maintain strong working relationships with customers and internal team members
• Contribute positively to Baudville’s culture of recognition, collaboration, and excellence
• Maintain a high level of professionalism in all customer and internal interactions
• Follow established policies and procedures to ensure accuracy and consistency
• Demonstrate a strong customer focus and commitment to quality service
• Create compelling value propositions for products and services tailored to customer needs

Key Measures of Success

• Develop and manage a territory of accounts while meeting monthly sales expectations and growing existing business
• Maintain consistent outbound activity and customer engagement, aligned to territory and individual strengths
• Effectively use core systems including CRM and order entry platforms
• Complete weekly account and activity reporting for business insights
• Meet or exceed quality and performance standards, using feedback to support ongoing development

Ideal Candidate Qualifications

• Highly motivated professional with strong communication skills
• Ability to succeed in a goal‑oriented, performance‑driven environment
• Prior customer service and/or B2B sales experience preferred
• Relationship‑based, service‑oriented approach to customer interactions
• Strong computer skills, including proficiency with Excel and Word; CRM experience is a plus
• Ability to apply training and coaching in day‑to‑day work
• Collaborative team player who supports shared goals
• Excellent organization, time management, and follow‑through skills
• Strong listening and relationship‑building abilities
• Interest in becoming a subject matter expert in the employee recognition industry

Requirements

• High school diploma or equivalent
• 1–3 years of business‑to‑business sales and/or customer service experience in a goal‑and‑metrics‑driven environment preferred

Our Winning Culture Offers

• A world-class work environment:
  • West Michigan’s 101 Best and Brightest Companies to Work for 18 times
  • National Best & Brightest winner for 13 consecutive years
  • 101 Best & Brightest in Wellness winner 12 times
  • 7-time Great Place to Work Certified.
• Performance-based compensation commensurate with experience, including annual salary and discretionary bonus
• Stability of a privately held, employee-focused business with 41+ years of rich and diverse history
• Medical, Dental, Vision, Life, Long-Term Disability, and Short-Term Disability
• Company-sponsored 401K with vested match
• Tuition Reimbursement
• Peer group of proven winners – ready to embrace the same and grow our successful business to new levels.

At Baudville Brands, we offer a challenging but rewarding work environment where employees respect and recognize each other. We are dedicated to workforce diversity and a drug- and smoke-free workplace. Baudville Brands is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, religion, color, national origin, marital status, genetic information, height, weight, sexual orientation, gender identity, veteran status, disability or any other protected characteristic. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview process a great one, please let us know.