Inside Sales Account Manager

Merck & Co.; California (MO); On-site; USD 69,000 - 98,000; Full time

Job summary

Merck & Co. is seeking an Inside Sales Account Manager to drive revenue through lead generation, qualification, and closing deals for consumables and selected systems.

You will use SFDC CRM, conduct virtual presentations, and collaborate with field sales, marketing, and technical support teams to align strategies. The role requires bilingual English, a science degree, and 3+ years in inside sales, with strong communication, relationship-building, and independent work skills.

Qualifications

• Bachelor’s degree in Biology, Chemistry, Biotechnology, or related field.
• 3+ years inside sales experience with target attainment.
• Proficient with SFDC and Microsoft Office.
• Familiar with LinkedIn Sales Navigator.
• Excellent communication and relationship-building skills.
• Self-motivated and able to work independently.
• Knowledge of bioprocessing products and workflows.

Responsibilities

• Identify and reach out to potential customers through cold calling, email campaigns, and social media.
• Qualify leads based on needs, budget, and timeline, focusing on consumables and selected systems opportunities.
• Conduct virtual product presentations and demonstrations to prospective and existing customers.
• Negotiate and close deals for consumables and selected system opportunities.
• Maintain and update CRM software (SFDC) with accurate customer information and sales activities.
• Collaborate with field sales, marketing, and technical support teams to align sales strategies with campaigns.
• Generate sales reports and present them to management, analyzing data for improvements.

Job description

We are seeking a motivated and dynamic Inside Sales Account Manager to join our team. The Inside Sales Account Manager will play a critical role in driving revenue growth by generating and qualifying leads, closing sales, and providing exceptional customer service. This position requires a proactive individual with excellent communication skills and a passion for sales.

Key Responsibilities

• Lead Generation: Identify and reach out to potential customers through various channels, including cold calling, email campaigns, and social media.
• Qualifying Leads: Evaluate and qualify leads based on their needs, budget, and timeline focusing on consumables and selected systems opportunities. Use effective questioning techniques to understand customer requirements.
• Sales Execution: Conduct virtual product presentations and demonstrations to prospective and existing customers.
• Closing Sales: Negotiate and close deals with prospects for consumables and selected system opportunities. Follow up with potential customers to address any concerns and finalize agreements.
• Customer Relationship Management: Maintain and update CRM software (SFDC) with accurate customer information and sales activities. Manage customer relationships to ensure satisfaction and loyalty.
• Collaboration: Work closely with the field sales, marketing, and technical support teams to align sales strategies with marketing campaigns. Provide feedback and insights to improve marketing efforts.
• Reporting: Generate sales reports and present them to the management team. Analyze sales data to identify trends and areas for improvement.

Qualifications

• Bilingual with English as the primary language.
• Education: Minimum Bachelor’s degree in Biology, Chemistry, Biotechnology, or related field.
• Experience: 3+ years of experience in inside sales or a similar role. Proven track record of meeting or exceeding sales targets.
• You are tech savvy and have advanced working knowledge of key prospecting tools including LinkedIn Sales Navigator.
• Skills: Strong communication and interpersonal skills. Ability to build rapport with customers and understand their needs. Proficient in CRM software (SFDC) and Microsoft Office Suite.
• Attributes: Self-motivated, results-oriented, and able to work independently. Excellent problem-solving skills and attention to detail.
• You are a relationship builder, creative dealmaker, and a part of our growth trajectory.
• Knowledge: Familiarity with sales techniques and strategies. Understanding of the industry and market trends.
• Have some fun along the way, you love what you do and enjoy being part of a growing and winning team.

Bonus Qualifications:

• Experience selling bioprocessing products or technologies
• Familiarity with upstream/downstream bioprocessing workflows

Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing.

The estimated base salary range for this role, based in the United States of America is $69 ,000-$97,750 . Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.