Inside Sales (31654)

Arnold Lumber Co INC; Westerly (RI); On-site; USD 21,000 - 30,000; Full time

Job summary

Arnold Lumber Company is seeking an Inside Sales Representative in Westerly, RI. You will handle customer sales transactions in person and by phone, generate quotes, and support both customers and the Outside Sales team through strong relationship building and collaboration.

The ideal candidate has a High School Diploma with customer service experience and knowledge of MS Office and POS systems; BisTrack experience is a plus.

Qualifications

• Education: High School Diploma
• Experience: Customer service experience required
• Skills: Immediate knowledge of MS Office and POS systems
• Bonus Points: Experience with BisTrack software is a plus

Responsibilities

• Manage all customer sales transactions, including in-person and phone orders, while delivering friendly, knowledgeable, and solution-focused service.
• Generate quotes and process stock and special orders, leveraging product portals, competitive sourcing, and close collaboration with purchasing.
• Coordinate and communicate delivery schedules with customers and sales reps, ensuring documentation and changes are handled accurately and in compliance with company procedures.
• Utilize and maintain expertise in POS and software systems for order entry, inventory control, and product sourcing, ensuring timely and accurate processing of all transactions.
• Continuously build product knowledge to support upselling, substitutions, and competitive research, providing valuable insights to customers and the sales team.

Skills

Customer service

Relationship building

Education

High School Diploma

Tools

MS Office

POS systems

BisTrack

Job description

Job DetailsLevel: ExperiencedJob Location: Westerly - Westerly, RI 02891Position Type: Full TimeSalary Range: $0.01 - $0.01 HourlyJob Shift: Day

Inside Sales

About Us & Our Culture

Arnold Lumber Company isn’t just a lumberyard; we are an expanding fourth-generation family business that has been servicing New England communities for over 110 years. Our reputation and success are built on trust, delivering excellence, embracing opportunity, and investing in the future.

• LBM’s Journals Dealer of the Year
• Best Places to Work for Women
• Best Places to Work in Rhode Island

At our core, we believe in collaboration, continuous learning, and celebrating wins together. Joining our team means being part of a supportive environment where your ideas matter, your creativity is encouraged, and your growth is supported.

What You’ll Do

As our Inside Sales Representative, you’ll play a key role in delivering outstanding service by managing sales transactions, generating quotes, and supporting both customers and the Outside Sales team through strong relationship building and collaboration.

• Manage all customer sales transactions, including in-person and phone orders, while delivering friendly, knowledgeable, and solution-focused service.
• Generate quotes and process stock and special orders, leveraging product portals, competitive sourcing, and close collaboration with purchasing.
• Coordinate and communicate delivery schedules with customers and sales reps, ensuring documentation and changes are handled accurately and in compliance with company procedures.
• Utilize and maintain expertise in POS and software systems for order entry, inventory control, and product sourcing, ensuring timely and accurate processing of all transactions.
• Continuously build product knowledge to support upselling, substitutions, and competitive research, providing valuable insights to customers and the sales team.

Qualifications

• Education: High School Diploma
• Experience: Customer service experience required
• Skills: Immediate knowledge of MS Office and POS systems
• Bonus Points: Experience with BisTrack software is a plus

Why You’ll Love Working Here

At Arnold Lumber, you’ll find:

• Competitive pay & benefits package
• Professional development
• Skill enhancement for career progression.
• A team that feels more like family

Arnold Lumber Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.