Inside Sales

Sunstate Equipment; San Diego (CA); On-site; USD 24,590 - 31,064; Full time

Benefits offered by this job

$200 annual work boot allowance

Rent any of our equipment for FREE

FREE Prescription Safety Glasses

My Holiday Benefit without using PTO

Unique Vacation Overtime Averaging benefit

Robust overall Benefits available

Job summary

Sunstate Equipment in San Diego is seeking an Inside Sales Representative to enhance revenue through customer account acquisition. The role focuses on managing orders and providing exceptional service while maintaining customer relationships. Required qualifications include at least two years of customer service experience, sales ability, and familiarity with Microsoft Suite and CAD systems. The role includes a competitive pay structure starting at $17.85 per hour and offers numerous perks, such as a work boot allowance and more.

Qualifications

• Minimum of 2 years Customer Service experience required.
• Minimum of 2 years Inside sales experience preferred.
• Valid unrestricted Driver’s License; minimum age 21.

Responsibilities

• Answer and document all incoming telephone calls to assist customers.
• Perform all routine rental transactions including creating rental reservations.
• Assist customers with selecting the appropriate type of equipment.

Skills

Customer Service experience

Sales ability

Relationship-building skills

Microsoft Suite knowledge

Computer Aided Dispatch (CAD)

Bilingual Spanish

Tools

AS 400

Job description

Inside Sales Representative

Sunstate Equipment Co.: Where Safety and People are Core Values.

Hiring Immediately; Pay starting at $17.85 to $22.55 per hour, dependent on experience, with quarterly performance bonus; PAID WEEKLY!

Typical Schedule: Monday - Friday 7am to 4pm (Overtime Eligible!)

Location: San Diego, CA

The Inside Sales position consists of increasing revenue through the acquisition of new accounts, suggestive selling techniques, and fostering and nurturing professional relationships. Responsibilities focus on coordinating and delivering services to our customers, such as processing orders for deliveries and pick‑ups, handling telephone inquiries that may involve mechanical or operational troubleshooting with equipment, and acting as a virtual link between customers, sales, dispatch, and management. The incumbent ensures quality solutions and service while working approximately 80% in the office and 20% out in the yard, with cross‑training in Dispatch.

Exceptional Perks

• $200 annual work boot allowance!
• Rent any of our equipment for FREE
• FREE Prescription Safety Glasses
• My Holiday Benefit lets you celebrate a holiday that’s special to you without using PTO!
• Unique Vacation Overtime Averaging benefit that pays you overtime while you’re on vacation!
• Robust overall Benefits available

Position Requirements

• A minimum of 2 years Customer Service experience required
• A minimum of 2 years Inside sales (direct customer contact) experience preferred
• Sales ability identifying customer needs through suggestive selling or upselling, and strong relationship‑building skills
• Comfortable working both independently and as part of a team
• Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highly preferred
• Top‑notch communicator with an infectious personality; comfortable and charming
• Valid unrestricted Driver’s License, minimum age 21, to drive company vehicle
• Excellent customer service skills; positive attitude required
• Capable of collaborating with other team members to meet sales goals
• High attention to detail, with ability to switch tasks with ease
• Bilingual Spanish preferred, not required

Responsibilities

• Answer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries
• Perform all routine rental transactions including creating rental reservations, scheduling the pickup of equipment, creating rental quotes, and may include processing all returned driver orders
• Assist all walk‑in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner
• Assist customers with selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety
• Communicate via two‑way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders
• Review the credit card rental file daily to ensure proper and accurate billing
• Enter all lost rentals, rate inquiries, and service calls into the counter logbook
• Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed and review the open credit card rentals file to ensure accuracy
• Communicate any leads to the field sales personnel for their follow‑up
• May be required to help load/unload and deliver equipment for the customers
• May be scheduled and required to work extended hours and/or on‑call/standby rotation
• May perform other duties as assigned

Sunstate Equipment Co. is an Equal Opportunity Employer.

A Drug Free Workplace and Participates in E‑Verify.