Inside Sales

Sunstate Equipment Co., LLC; Phoenix (AZ); On-site; USD 29,825 - 39,881; Full time

Benefits offered by this job

Boot allowance

Free equipment rental

Prescription safety glasses

My Holiday

Vacation overtime

Benefits package

Job summary

Sunstate Equipment Co. is seeking an Inside Sales professional to drive revenue through new account acquisition, upselling, and nurturing client relationships. The role balances office work (about 80%) with yard experience and cross-training with Dispatch.

You will handle rental orders, reservations, quotes, and inquiries, collaborating with sales, dispatch, and management to deliver safe, reliable equipment solutions.

Qualifications

• Minimum 2 years of customer service experience required.
• Minimum 2 years of inside sales (direct customer contact) experience preferred.
• Sales ability to identify customer needs through suggestive selling or upselling; strong relationship-building skills.
• Ability to work with a team and independently; capable of handling diverse tasks.
• Bilingual - Spanish preferred, not required.

Responsibilities

• Answer and document all incoming calls to assist customers with rental needs and inquiries.
• Perform routine rental transactions: create rental reservations, schedule equipment pickup, create rental quotes, and process returned driver orders.
• Assist walk-in customers, vendors, potential job applicants, or others in a professional, upbeat manner.
• Assist customers with selecting the appropriate equipment to ensure customer satisfaction and safety.
• Communicate via two-way radio with the yard and shop regarding loading/unloading and equipment needs.
• Review the credit card rental file daily to ensure proper and accurate billing.
• Enter lost rentals, rate inquiries, and service calls into the counter logbook.
• Review the open contract bin to identify items for sale or rent and review open credit card rentals for accuracy.
• Communicate leads to field sales personnel for follow-up.
• May be required to load/unload and deliver equipment for customers.
• May work extended hours and/or on-call/standby rotation.
• May perform other duties as assigned.

Skills

Customer service

Inside sales

Communication

Team player

Microsoft Office

CAD

AS/400

Bilingual Spanish

Education

High school diploma or equivalent

Tools

CAD (Computer Aided Dispatch)

AS/400

Microsoft Suite

Job description

Overview

Sunstate Equipment Co.: Where Safety and People are Core Values. We care about our People and it shows! Hiring Immediately; Pay starting at $21.65 to $28.95 per hour, dependent on experience, with quarterly performance bonus; paid weekly. Typical Schedule: Monday – Friday 7am to 4pm (Overtime Eligible with Business Need). Location: Phoenix Main / Washington St. 5425 E. Washington St., Phoenix, AZ 85034.

Location and schedule referenced are subject to change based on business needs.

Benefits

• $200 annual work boot allowance
• Rent any equipment for free
• Free prescription safety glasses
• “My Holiday” Benefit lets you celebrate a holiday that’s special to you without using PTO
• Unique Vacation Overtime Averaging benefit that pays overtime while you’re on vacation
• Robust overall benefits package

Position

Inside Sales — The Inside Sales position focuses on increasing revenue through new account acquisition, suggestive selling, and nurturing professional relationships. Responsibilities include coordinating and delivering services to customers, processing orders for deliveries and pickups, and handling telephone inquiries that may involve some mechanical or operational troubleshooting with equipment. The role acts as a virtual link between customers, sales, dispatch, and management to ensure quality solutions and service. This position is expected to be approximately 80% in the office and 20% out in the yard and may cross-train with Dispatch.

Responsibilities

• Answer and document all incoming calls to assist customers with rental needs and inquiries from customers, outside sales, vendors, Sunstate administrative personnel, and others
• Perform routine rental transactions: create rental reservations, schedule equipment pickup, create rental quotes, and process returned driver orders
• Assist walk-in customers, vendors, potential job applicants, or others in a professional, upbeat manner
• Assist customers with selecting the appropriate equipment to ensure customer satisfaction and safety
• Communicate via two-way radio with the yard and shop regarding loading/unloading and equipment needs
• Review the credit card rental file daily to ensure proper and accurate billing
• Enter lost rentals, rate inquiries, and service calls into the counter logbook
• Review the open contract bin to identify items for sale or rent and review open credit card rentals for accuracy
• Communicate leads to field sales personnel for follow-up
• May be required to load/unload and deliver equipment for customers
• May work extended hours and/or on-call/standby rotation
• May perform other duties as assigned

Qualifications

• Minimum of 2 years of customer service experience required
• Minimum of 2 years of inside sales (direct customer contact) experience preferred
• Sales ability to identify customer needs through suggestive selling or upselling; strong relationship-building skills
• Ability to work with a team and independently; capable of handling diverse tasks
• Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD); AS 400 highly preferred
• Excellent communication and positive, engaging personality
• Possess valid unrestricted driver’s license; meet minimum age requirement of 21 to drive company vehicle
• Strong customer service skills and positive attitude
• Ability to collaborate with other team members to meet sales goals
• High attention to detail with the ability to switch tasks easily
• Bilingual - Spanish preferred, not required

Education, Experience and Licenses

• Education and experience requirements align with the qualifications listed above
• Licenses & Certifications as applicable

Sunstate Equipment Co. is an Equal Opportunity Employer. A Drug Free Workplace and Participates in E-Verify.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.