Inside Sales

Glass Hardware; Orlando, Northern (FL, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

IGT Glass Hardware is seeking a Technical Consultant to join our on-site team in Orlando. You will bridge product knowledge and customer success, delivering expert technical support to customers, field reps, and internal stakeholders.

This strategic role emphasizes problem-solving, learning, and helping others succeed within our fast-growing design-forward company. 7:00 a.m.–4:00 p.m. weekdays, with some Saturday coverage as needed.

Qualifications

• Minimum 2 years in technical sales, customer service, or product advisory.
• Strong communication skills and ability to translate complex specs.
• Proactive problem-solving and ownership in a fast-paced environment.
• English is required; Spanish is preferred but not mandatory.

Responsibilities

• Provide real-time support on hardware selection, installation, and specs.
• Deliver clear communication via phone, email, and live consults.
• Assist Revenue with quoting and product configurations.
• Document recurring questions to improve knowledge base.
• Maintain customer cases in CRM/POS and related tools.
• Conduct product demos or training for staff and clients.
• Adhere to safety standards and warehouse protocols.
• Stay updated on product knowledge through internal resources.
• Collaborate with cross-functional teams to ensure customer success.

Skills

Technical sales

Customer service

Product advisory

Bilingual English/Spanish

CRM

POS systems

Google Workspace

EKO

Tools

CRM

POS

Google Workspace

EKO

Job description

At IGT Glass Hardware, we’ve been reshaping the glass industry for over 17 years—one connection at a time. As a fast-growing, design-forward B2B company, we supply premium hardware and solutions to glass installers, contractors, and commercial clients across the U.S. Recognized as one of South Florida’s Top 40 Best Places to Work, we pride ourselves on delivering a WOW experience to every customer, grounded in reliability, speed, and care.

We’re building a team of curious, solutions-oriented professionals who are excited to learn, grow, and deliver technical excellence to our partners.

Position Summary

The Technical Consultant is a frontline product and service expert who collaborates with our Revenue and Operations teams to deliver unmatched technical support to customers, field reps, and internal stakeholders. You’ll serve as a key bridge between product knowledge and customer success—ensuring accuracy, clarity, and confidence across every interaction.

This is not just a customer service job—it’s a strategic role within IGT’s commercial engine, ideal for someone who enjoys solving problems, learning continuously, and helping others succeed.

Key Responsibilities

What You’ll Do

Provide real-time support and solutions to customers regarding hardware selection, installation, and product specifications

Deliver clear, professional communication via phone, email, and live consults (in-office or showroom)

Assist with quoting and presentations by advising the Revenue Team on complex product configurations

Document recurring questions and challenges to improve IGT’s internal knowledge base

Maintain and update customer cases in CRM and POS systems (EKO, Google Workspace, etc.)

Conduct product demonstrations or training for staff and clients, when applicable

Support IGT’s safety standards and warehouse handling protocols, including PPE use

Stay current on all IGT products and technical updates through internal learning

Have at least 2 years of experience in technical sales, customer service, or product advisory

Enjoy troubleshooting and translating complex specs into simple, helpful guidance

Are bilingual in English and Spanish (preferred but not required)

Communicate clearly and professionally across written and verbal platforms

Thrive in fast-paced, collaborative environments with a strong sense of ownership

Are tech-savvy and detail-oriented, with experience in CRM, POS, or collaboration tools

Working Conditions

This is a full-time, on-site position with hours from Monday to Friday, 7:00 a.m. to 4:00 p.m. Some flexibility may be required depending on customer and team needs, to work on Saturdays, from 8:00 am to 12:00 pm.

At IGT, Your Growth is Our Growth

Our team isn’t just selling hardware—we’re creating value, solving technical puzzles, and building a community of professionals across the industry. We believe in investing in our people because great service starts with great people.

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