Inside Sales II

Whitecap; Gilbert (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

White Cap is seeking an organized, detail-driven associate to ensure accurate order processing, pricing, and procurement while delivering dependable service to customers.

You will support associates and customers through transparent communication and teamwork, contributing to operational excellence. Responsibilities include multi-channel order processing, basic pricing, procurement coordination, and secure handling of payments.

Qualifications

• HS Diploma or GED strongly preferred; specialized skills training may be required.
• 1–2 years inside sales or customer service experience preferred.
• Ability to manage procurement processes and coordinate logistics.

Responsibilities

• Process orders across multiple channels with accuracy and timely service.
• Manage basic pricing within established guidelines to maintain margins.
• Coordinate non-stock procurement and logistics to meet customer needs.
• Handle payments securely (credit card, check, cash).
• Identify stock products and suggest comparable alternatives.
• Ensure service commitments through proactive coordination and follow-up.
• Maintain records and documentation for transactions and procurement activities.
• Guide and train junior associates to promote teamwork and dependable performance.

Skills

Customer service

Procurement

Logistics coordination

Leadership

Mentoring

Education

HS Diploma or GED

Certifications / training

Tools

Order management systems

Job description

Job Summary

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.

Major Tasks, Responsibilities and Key Accountabilities

Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.

Manages basic pricing within established guidelines to maintain margin goals.

Coordinates non-stock procurement and logistics to meet customer needs.

Handles payments securely, including credit card, check, and cash transactions.

Identifies stock products and recommends comparable alternatives to support customer requirements.

Ensures service commitments through proactive coordination and follow-up.

Maintains accurate records and documentation for transactions and procurement activities.

Guides and trains junior associates to promote teamwork and dependable performance.

Nature and Scope

Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

• 1 to 2 years' inside sales or customer service experience.
• Ability to manage procurement processes and coordinate logistics.
• Strong organizational skills for handling multiple priorities.
• Demonstrates leadership qualities through mentoring and guidance.
• Proficient in order management systems and basic reporting tools.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.